I placed an order on the 9th for a new case and screen protector, then a rug for my little sister’s room. It was listed as “Out for Delivery” this morning. Then I ordered two books (for me and my mom to share/swap) today a few hours before I got this email saying that my account was placed on hold and any pending orders will be cancelled blah blah.
It’s probably on hold because I used my mom’s card for these purchases (with her permission ofc) and I’m sure her card is probably attached to her own Amazon acct so thats the only reason that makes sense. I sent in the verifications they’re asking for but I cannot access my account until the review is over. I called CS but the guy said he also can’t see my account because of the hold and when I asked if my items that were already marked “out for delivery” would still be delivered he said “I’m not sure”….
I’m hoping someone who has been through this has a more concrete answer about what to expect. It was estimated to be delivered between 3:15pm and 5:15 pm last time I checked but it’s 7:18pm now and I can’t tell if it’s actually not coming or if it’s just delayed.
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Hi! My Amazon account got put on hold because they detected unusual activity. I have sent an appeal already, but I'm not sure it'll be any good. If my account will be suspended or I don't try to resolve this what will happen to an ongoing order? I'm from the Philippines and I have a Samsung SSD order that shipped two days ago. Will it still go through? " we have temporarily placed it on hold and canceled any pending orders or subscriptions. " from their email. Does this include the ongoing order? It's already paid for and my debit card was charged for it. I barely use Amazon so I don't mind if it becomes permanent, I just want my SSD to come
It says Awaiting payment verification, it’s already 4 days long. Is it ok?
Also there were 2 products ordered and one of them was already shipped 2 days ago and another one still unshipped. The one which is unshipped has in the column “Available (FBA)” - Reserved (all quantity which I actually have). These products arrived 13th of August. Shipment status “Receiving”. Last updated in the same day as arrived. Units located 698 out of 700.
So the questions are:
What is “Reserved” actually means? I guess that’s why it still unshipped for that one order.
Why shipment still in receiving status and is it ok that it was updated such long term ago?
Thanks for your help!
Hi,
I keep getting this when I purchase an item or create a new account does this mean I'm banned from Amazon?
Thanks!
Email from: [email protected]
" Hello,
We have detected unusual payment activity on your Amazon account. For your protection, we have temporarily placed your account on hold and any pending orders or subscriptions on hold as well. If we are unable to confirm your payment information within 72 hours, your pending orders will be canceled. Your account will remain on hold until we are able to confirm that you are the authorized owner of the payment method used in the recent transaction.
To restore access to your account, sign in and follow the on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.
We are sorry for any inconvenience this may have caused.
Sincerely,
Account Specialist
Amazon.com "
Somewhat new to Amazon (2 months) have 73 open orders… Is this concerning? Or completely normal?
Evening All,
Today, due to all of the Christmas shopping, Amazon locked the account for what they deemed as fraudulent or suspicious activity. On the email we received it said all of our pending orders will be cancelled and instructed us to contact Amazon to reinstate the account. We called in pretty immediately and had the account unlocked, HOWEVER now effectively all of our order history from the last month is gone. All of our orders are gone. Even searching doesn't find the items HOWEVER we still are receiving email updates for the shipment progress of the orders.
When we call in, staff is either confused or telling us to wait 24 hours for the account to be unlocked, but we are already in the account again.
Has anyone else experienced this and if so did the problem end up resolving itself?
Now how am I supposed to know when my orders will arrive? I ordered around 11 items yesterday 😭😭