If you’re in a life-threatening situation, please call 9-1-1. To report suspicious activities (e.g. double brokering) that are not an emergency, email relay-network-reports@amazon.com with a detailed description of the suspicious activity, including the DOT #s involved (if known). You’ll receive an automated email confirming receipt and you’ll be contacted if additional information is needed. For more about our efforts against fraud and cargo theft, see our trustworthy transportation page.

Relay currently accept the following equipment types:

Tractors:

• Day cab
• Sleeper cab

Box trucks:

• 26' box truck with a functional tuck-under lift-gate
• 16' box truck with a functional tuck-under lift-gate

Trailers:

• 48’ trailer
• 53’ dry van
• 53’ reefer
• 20’, 40’, and 45’ high cube containers (UIIA compliant)

A carrier needs to invite their drivers to create a profile in the Relay app. Drivers will then need to complete identity verification by submitting a selfie and a photo of their driver’s license. Finally, drivers will need to provide details to initiate a background check - all drivers onboarding to Relay must meet standardized background check requirements before hauling Amazon Relay loads.