Find out how you can return an item, how long the refund process takes, what to do if your invoice is not with your order, and much more.

The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use. ... We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

The main thing to remember is that ... Privacy Policy and Terms of Use. Those eligible to purchase from the Apple Store for Education Individuals include faculty, staff, students and parents as follows: K12 - Any employee of a public or private K-12 institution in Canada is eligible, ...

For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds (Opens in a new window) page. Wireless carriers have different service cancellation policies.

For more information, please see our Refunds page. For the 2025 holiday season, most items purchased between November 1 and December 31, 2025 can be returned through January 31, 2026. Apple-branded products purchased between November 1 and December 31, 2025 can be returned through January 15, 2026.

Apple Authorized U.S. and Canada resellers have established their own return and refund policies. When you purchase Apple products from our authorized resellers, you must carefully follow their sales and return policies.

December 4, 2024 - Discover the Apple return policy in store, including a 14-day window, special holiday returns and gift returns. Learn more today!

All purchases made after 25 December 2024 are subject to the Standard Returns Policy. ... In the U.S., Canada, U.K., Australia, and many other countries, most products purchased between November 8 and December 25 of this year may be returned through January 8, 2025, according to Apple's website.

August 15, 2023 - Apple has a "Apple Authorized U.S. and Canada Reseller Return and Refund Policy" in effect and I decided to go that route as it was my only option.

For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. ... If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund.

If you purchase a product directly from Apple—online or in an Apple Store—the Apple website says: “You have 14 calendar days to return an item from the date you received it.” Obviously, your return must include everything that come with the product, including the cables.

June 19, 2009 - Here in Canada, the Apple Store site sends you to a carrier page. We can't buy directly from Apple. 😟 Message was edited by: arteest103 ... I called the Apple store in toronto. they are selling them at the store with the same return policy as Rogers: 30 days with < 30 minutes.

January 14, 2013 - I am trying to return 2 unopened smart covers and the online store asked me to ship it back, and it looks like I have to pay for the shipping. Yes you can. I purchased my MacBook Pro on Apple.ca and brought it back to the Apple Store in Toronto to exchange for a MacBook Air.

August 25, 2025 - Sign in with your Apple Account to check the coverage status on your Beats.

Urgent: Membership Renewal Notices delayed due to Canada Post Service interruption. Renew Here ⟩ ... AppleCare+ not sold separately.

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Unfortunately, we do not accept returns from stores at this time. However, if you purchased online, you have the ability to return in-store, unless you made the purchase with PayPal, Klarna or Apple Pay.

For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support.​​​​​​​ · If you cancel a subscription in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal or Turkey, you may be entitled to a prorated refund.