Can I get an estimate online, then trade in at an Apple Store?
What devices are eligible for trade-in?
If I buy a new device online with a trade-in, when will the credit be applied?
Videos
Apple Canada Device Trade-In Process
How to get trade in value. - Apple Community
Beware Apple Trade-In
Apple switches to third party trade ins platform
Does anyone know the process for trading in an old Apple device for store credit in Canada? Do you need an appointment? If so, is it with the Genius Bar? I've searched and been unable to find any details (I now look forward to someone posting a clear link to the information on the Apple site).
I was trusting that Apple was doing device trade-in, not a third-party. I wish that I had come to Reddit and the internet before I had traded.
I sent a pristine 11 Pro Max that had never left its case. I even took video of it before I sent it. The third-party is claiming that the camera is broken, when it was fully functional before I sent my phone. Now, they’re sending me back a broken phone that was once totally perfect.
Does anyone happen to know if there’s any way to seek legal recourse? This isn’t right.
Either way. ONLY trade in your device in-person. I would never do or recommend this method ever again.
Edit: Thank you to everyone who has solid advice and info. I’m truly glad for the people who had good experiences, because that is what I expected for myself, but I’m also confused at all of the flippant responses and downvotes. I did originally believe that Apple was doing the trade-in in-house, which I will accept as my own oversight. I’m not afraid to drive to trade-in, but my purchase was a gift that I was using my trade-in for and my closest store was sold out of the device. Not only that, many people live hundreds and hundreds of miles away from Apple Stores. It’s definitely up to personal preference and what is available to you; I will ONLY do in-store trades from now on, but may my experience be a cautionary tale to the next person who needs to trade-in online: take photos, videos of functionality, and get your serial number prepared just in case! I am not the first person who has experienced this issue, and I’m sure that I will not be the last. Ounce of prevention, as it were.
Selecting a trade in service now redirects you to Likewize, Apple’s new service provider for trade ins.