This is for a few reasons.

1. They are guaranteed to see that money back at some point, since it can only be spent in the steam store

2. They don't have to deal with fees from the bank either, so they don't take a loss.

I've refunded 10 games in the last month. All with good reason, but it's allowed me to find some good games, and spend more of my money on steam than I usually would. I hope this stays, since it's been pretty good so far. I got warnings on my account a year back for refunding too many games back to the card I paid for them with.

Since this has gotten some traction, there needs to be a serious penalty for developers that abuse the refund window. Early H1Z1 had an in app download that conveniently took hours to load, and logged up 3 hours of playtime. No man's sky stuffs good content into the first two hours, and peters off into nothingness after. There are gameguru achievement spam games, that give you an achievement for playing for 2 hours and 1 minute.

I just had a refreshing experience with Steam that I wanted to share.

I bought two games yesterday, played one for ~ 2 hours and the other for 20 minutes, but neither was for me. I requested refunds for both, and to my surprise, they were approved quickly, with the funds set to return to my account within 24 hours.

In an age where so many companies prioritize profits over their customers, this felt fair and user-focused. It’s nice to see a platform that genuinely seems to care about its community and not just profits