BMO credit card customer support wait times have been atrocious for ages. Are all credit cards/banks like this, or are some better, such as AmEx?
Nightmare situation with BMO
BMO closing my LOC
Scam call and text claiming to be BMO?
How do I apply for a BMO credit card?
I’m a BMO customer in Canada. Can I apply for a BMO U.S. credit card?
How can I use my BMO Cash Back Credit Card to earn the most cash back?
Long story short, my credit card has issues from time to time (declined transactions with paying an out-of-country contractor, for instance) which seemingly has no way to be resolved online, and requires me to call in and get the transaction approved. Each of these calls takes about an hour of annoying hold music to get to a human to resolve, and is getting annoying, especially given that 'they apologize for the long wait times due to staffing issues' when it's been that way for like a year. I dunno, pay people better and maybe you can find some?
Anyway, it's a corporate Mastercard that I pay annually for so I find this kinda silly.
Are other companies or credit cards better at this? I always hear good things about American Express for customer service, but for all I know their customer service is trash lately too.
(It's only really for online purchases, so I don't mind if AmEx has less support at like Superstore or something.)