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I am unable to connect my earbuds to my Mac and I had no issues hooking them up to my phone. It makes you download the app to get them connected to the phone, so is there something that I need to also set up on my Mac laptop? I hold down the pairing button and it says "ready to connect" with the blue light but I am unable to get them to my laptop. I'd be bummed if this doesn't work with my computer but I am hopefully just missing something! Thanks for the help!
So your Mac can’t find the earbud to pair in the Bluetooth preference?
This fixed it for me...
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Earbuds in case with lid closed
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Turn bluetooth discoverable on Mac
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Open earbuds case lid and press connect button on back of case until blue light shows
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The earbuds showed under Nearby Devices and I was able to connect.