Can I get my bag monogrammed if I did not purchase it through Briggs & Riley Online?
Complimentary monogramming is offered for applicable products purchased from Briggs & Riley Online. If you purchased your bag from another retailer and wish to have it monogrammed, you may purchase a monogram patch here.
How do I set the built-in combination lock on my luggage?
The lock will come preset with combination 0-0-0 on the Control Panel. The zippers need to be unlocked to set the combination dial. To set your combination:
Step 1: To unlock the zippers, make sure the combination reads “0-0-0,” then push the TSA access slider in the direction of the arrow. Both zipper pulls will pop open.
Step 2: Using a pen, slide the switch (located to right of the combination dial) in the direction of the arrow and hold it in place.
Step 3: While holding the switch, turn the combination dials to the numbers of your choice, then release the switch. Your personal combination is now set.
How do I get my bag repaired?
Depending on the nature of the repair there are various options available to you.
Click here for DIY wheel and handle repair kits.
Click here to see other repair options and more information.