Has anyone else had issues getting in touch with Canada Computers’ customer service? For me, it’s been terrible. I’ve tried calling their number (647-799-2019) multiple times over the past two days, but I keep getting sent to voicemail, or they just hang up. I also sent them an email, but I haven’t received any response. It’s been nearly a week now, and I’m getting really frustrated with the lack of communication. Also is this normal that my order has been stuck in this status for a long time?

Update:

I sent an email to [email protected] yesterday and I just got their reply. They told me the order is being cancelled.

Idk whether email is the best way, but if you have the same issue, give it a shot if you haven't yet.

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Original post:

I placed an order two weeks ago. It showed "in stock" when I ordered it, but then it was backordered immediately after I paid.

Now that 2 weeks has passed and I don't need the item anymore, I'd like to cancel the order. Yesterday I called them at 5pm and was told to wait for about 25mins. I waited until 6pm and was told they couldn't pick up my call.

This morning I called them at 9 am (exactly the beginning of their service hours) and was told to wait for 25 min again. I was pulled away by other stuff so I hung up.

Later today I tried to call a few more times, and was either told "we have a high volume of calls and couldn't serve you" or told to wait for 50mins. But then they automatically hung up after about 40mins.

I tried email and live chat but didn't receive any response.

I called a local CC store but they couldn't access any online orders.

Any idea what I can do?