I purchased a jacket years ago and the down is completely gone. This jacket became paper after the down started to shed. For me, it started shedding immediately, and within 4 years, I had to buy a new jacket. I assume this is why they discontinued the Montebello Parka in the first place.

If you think down shedding is not an issue because of the lifetime warranty, please read the policy more carefully. I submitted my jacket to Canada Goose and they said it has appropriate down for how old the jacket is. I went to Yorkdale Mall and showed it to the Warranty Representative and he was completely shocked. He said he never saw a jacket thin out like mine and encouraged me to submit another claim. Two weeks later, Canada Goose rejected my claim again.

Apparently, Canada Goose measures the amount of down in the jacket based on when it was manufactured. So even though I purchased the jacket 7 years ago, it was manufactured 10 years ago and it did not qualify for life time warranty. The entire brand is misleading, and the life time warranty is completely false.

Please research similar claims before you spend over a thousand dollars on a jacket. I saved up for a long time to buy this jacket because I thought it would be a lifetime investment. It is not, you will waste your money.

I wanted to share my experience with Canada Goose’s warranty process, because it has been shockingly bad for a $2,000 jacket that’s supposed to last years.

Timeline / Story:

• Dec 2023 – I bought a Canada Goose Mystique Parka. • Jan 2024 – Within weeks I noticed cold air leaking through the arm seams. The coat was basically new. Canada Goose told me the coat needed a “1–6 month break-in period for the feathers to settle.” It never improved.

• Feb 2025 – The internal hanger loop ripped out of the seam, and the seams were still leaking cold air. I submitted a warranty claim. They told me I’d have to pay shipping and possible cleaning fees — ridiculous for a garment at this price point.

I didn’t want to be without a winter coat for months, so I waited until fall.

• Oct 2025 – I finally sent the coat in. While packing it, I noticed a very small tear (about 1/4”) and some light scratch marks on the fabric. I don’t remember how it happened — maybe my dog. I called Canada Goose beforehand, explained I knew the small tear was accidental damage, and asked if they could patch it while they had my coat. I said I’d happily pay. The rep said they’d “add a note to the file.”

• Once they got the coat, I was told I had to pay a cleaning fee. Fine.

• Then I got an email saying all damage was “accidental” and none of it would be repaired — including the seam leaks that were present since month one.

After pushing back (a lot), they eventually said they would repair my coat “as a gesture of goodwill.” But their emails were template-like, vague, and never addressed anything directly.

So I asked for clarification on what exactly they planned to repair.

That’s when things got bizarre.

• Out of nowhere, they suddenly claimed there was “tar” on my coat. This was never mentioned in initial inspection, and I’ve never seen anything resembling tar on it.

I asked for photo evidence and a direct contact number for someone handling my case.

And then… they just stopped responding completely. After weeks of near-daily emails, silence the moment I asked for proof.

So to recap: • Seam leaks denied. • Hanger loop tearing out denied. • Small tear I offered to pay for ignored. • “Tar” magically appears only after I questioned them. • No evidence provided. • No real contact person. • Template emails that avoid every direct question. • Now radio silence.

For a brand that markets itself on premium craftsmanship and lifetime quality, this has been the worst customer service I have ever experienced.

Over the years Canada Goose's warranty has gotten worse. When the company first started the warranty was lifetime replacement regardless of what happened, the jacket was marketed to the outdoors person and sold at places like bass pro shop.

Now I am responsible for shpping the jacket to them and the warranty barely covers anything anymore. What a joke, you're supposed to spend over a grand on a jacket and this is the service you receive.

Absolute joke.

Thank you for letting me vent

Hello! I recently submitted my jacket for a warranty claim as I’m having an issue with the down of the jacket. They inspected the jacket and listed items in warranty that need to be repaired, including stitching. When it came to the down, they acknowledge there is thinning but said it’s normal due to the age of the jacket. I’m wondering how this can be since the other items are included in warranty but this is the one that is expected due to age?

Has anyone experienced their warranty department before? I’ve tried calling and responding to emails but am not getting much of a response other than generic messaging.

I’ve noticed several small holes on the inside of my sleeve, but I’m not sure how they got there. I don’t wear my jacket that often, and I’ve never had an incident or anything similar. Do you think this would be covered under Canada Goose’s warranty? If not, could someone let me know what the repair cost would be.