I have only ordered a couple of machines from refurbished in the last couple of years. I have ordered wayyyy too many machines for myself and family from Outlet, going back to 2007 or something. https://outlet.us.dell.com This is the outlet of Dell's direct sales; these are mostly machines returned within the free return period, or corporate returns where they'll order a bunch of a model for new hires and then return what they don't need. While there's no exact guarantee these will have been used for < 30 days at a customer site if they've been opened at all, that seems to be how I'd bet. They are refurbished (usually just a quality check, but occasionally repairs) and sold with a same-as new warranty (and with the same extensions available as a new machine.) The discounting varies heavily, from amazing to meh. In my experience, the quality control on these machines is actually better than new machines purchased from Dell - presumably because an actually human being has checked them out before they can be resold. Assuming you can find the configuration you want on the site, this is the best way to buy Dell business machines. You can also sometimes find configurations that were ONLY sold to corporate customers, and not available on the main website (e.g. the 64GB builds of the Precision 5470 and 5480.) They also occasionally have overstock/discontinued models that haven't been previously sold; these will be marked as new. https://www.dellrefurbished.com/ The is the outlet for Dell Financial Services, Dell's leasing arm - not Dell's main sales organization. Machines here are 2-4 years old and have been returned at the end of a lease. You get a 100-day warranty, extendable to a year. The couple of "Cosmetic Grade A" machines I've ordered from them have been in good shape. Unfortunately, unlike Outlet (where you see the exact specs pretty much as you would for a new system) some details don't come through on refurbished - like exactly which version of the screen the machine has - (just the resolution and if touch screen or not, and for some models of latitude where there is a BIG difference in brightness and color gamut between the base and the better screen, this kinda sucks.) You can also end up with machines that customers have swapped parts in; my current spare machine came from outlet with two sticks of Crucial, rather than Dell-branded memory. No skin off my rear, but pretty amusing. More on reddit.com

We can hardly notice any difference between new and outlet PC. They come with same warranty as new Dell PCs. Dell outlet website is Refurbished & Overstock Laptops, PCs, Monitors: Dell Outlet | Dell USA | Dell USA Today we came across Dell refurbished PCs site. Wanted to ... More on community.spiceworks.com

I have purchased all my computers from the Dell Outlet for the last 6-7 years, starting with a Latitude 7280 in 2017. My experience is somewhat limited, because I use Latitude 7000-series exclusively, and both model lines are known for high quality. I also purchase "Like New Refurbished" with the full 3-year onsite warranty. The Outlet allows me to buy high-end ($2000-2500) Latitudes at reasonable prices ($1000-1500). I have had a good experience with the half dozen Latitudes I've bought from the Outlet. I am looking to pick up a 16" Dell Pro Premium this fall, and I will lbe using the Outlet. I wonder if the complaints are about "Dell Refurbished", a Dell Financial Outlet that sells used 3-5 year old off-lease corporate computers. I've read complaints about that outlet, but Dell Refurbished and the Dell Outlet are distinct. More on reddit.com

Just got an Alienware m15 R5 with Ryzen 7 5800H with RTX 3070, 512GB storage and 16GB RAM. For 1300$ it was a steal and I decided to give it a shot after reading the comments here. I got purchased it to replace my aged MacBook air 2015. I'm a Software Engineer so I needed a good GPU and CPU for ML/AI (and gaming ofc) . I was fed up with Apples walled garden (anyone who has tried flashing Linux on a MacBook with tell you how painful it is with all the properiatery drivers. Fucking broadcom wifi chips.) I ordered it on June 28 2022 with 50$ extra for 2nd day shipping. My old laptop stopped working within 30 mins of placing my order. I got in touch with the guys over at Dell and explained my situation to them. They prioritized my delivery and it's here within 2 days. June 30th 2022. It came in dell box without the original case (expected) the power brick and wire came in cheap looking plastic wrap so I was a bit nervous. I booted the laptop and the screen had a smudge on it, at first I thought they were dead pixels but I scratched the smudge with my nail and it came right off no damage to the screen (my guess is it was something stuck to the Styrofoam that was placed between the keyboard and the screen.) The touch pad was disabled when it shipped so that had to be enabled. No scratches or blemishes (apart from the one mentioned) so far so good. In retrospect I should've ordered it through a sales rep to get 2% discount and also applied some coupons. DO THIS IF YOU'RE CONSIDERING A PURCHASE. I will update this when I install a couple of games and do some battery testing and GPU/CPU testing. I thought my Amex blue chip everyday Dell cash back offer will apply to this purchase. I found out that it doesn't apply to refurbished items after speaking to Dell but the guy was so nice he gave me 60$ off my purchase (will be applied within 8 days, I will update this with results) Honestly, my experience working with Dell was so great thus far that I will totally recommend everyone I know to buy directly from Dell and bypass Vendors like Best Buy or Amazon. I was nice to all the reps maybe that's why they were nice to me. More on reddit.com