Does anybody know what the US customer service email is? I've been filling out the form on the website in regards to a lost package they never delivered, but I just get an automated response and nobody ever reaches out.

How do I manage to speak to customer services. My parcel has been out for delivery 3 times. It's always last drop so I'm presuming the driver is over hours and needs to get back but the lack of communication is awful. The website doesn't help, no response to emails and the telephone line doesn't do anything but go through automated replies. Ta.

I try calling 1-855-345-7447 and I get one of those automated phone company messages "bloop bleep boop, Your call did not go through. Please try again later" messages during office hours. That is until the office closes then it works perfectly and I get DHLs automated response telling me to call back during office hours.

I sent them an email days ago and still no reply. I have a Tangem hardware wallet in London right now that wants $32 for import duty/customs clearance and VAT. It breaks down to approximately $19 for import and the rest for VAT on an $80 item.

I live in Canada. I'm trying to dispute the charges one because I don't understand why I have to pay England anything. It's coming to Canada from Slovenia and it's from a Swiss company. For one Canada has a free trade agreement with the EU and both Switzerland and Slovenia are members of the EU. Also NFC cards are exempt under that agreement. The amount they are asking for is an estimate of what they might be. Based on DHLs guess the charges MIGHT be, which I'm assuming are the max they could be.

I need to reach them before they send the package back to the company. I've had multiple things shipped through companies other than DHL that have originated elsewhere in Europe and have landed in England before reaching Canada. Never have I been asked for import duties and taxes before.

Personally I think it's a common DHL tactic to ask for these types of fees based on what could happen. Then if there ends up being no charges or lesser ones they hope that the customer doesn't bother to request a refund.

Can anyone give me a number that actually works during office hours and/or tell me if Tangem wallet's actually are subject to such import duty and taxes? If they are can you give me the HS code that they fall under? I would like to read what it says about them.

Thanks for any help

I see a lot of people out there struggling to actually speak to a human at DHL. For those who are curious just call the number, wait until after the Spanish part and then say "speak to a representative" while the voice goes over the various options. It will then ask if this is about tracking a package. If you say yes it'll bring you back to an automatic voice, so say no and there ya go. You'll have a human on the other line in less than a minute.