Tracking a guest ordered package
Order Status Still Shows "Shipped" Despite Being Delivered—Buyer Confirmed Receipt
eBay order tracking status hasn’t updated since the shipping label was created
Shipped (untracked)?
What should I do if my eBay package order status says "Delivered" but I have not received it?
Sometimes, your eBay package tracking might display "Delivered," but the item is nowhere in sight. Here's how you can address this situation:
Verify Delivery Details
Before jumping to conclusions, it's important to make sure that your item isn't still on its way. Visit your eBay purchase history. There, you'll see the estimated delivery date, the destination address, and the most recent updates on your package's journey.
Reach Out to the Seller
If the estimated delivery date has come and gone without your package's arrival, it's time to communicate with the seller. Inform them that the item hasn't reached you. Remember, you can do this up to 30 days after the projected delivery date. Expect the seller to keep in touch with you within three days. They should either update you on the delivery, suggest a replacement, or process a refund.
Seek Assistance from eBay
At times, a seller might not respond or offer a solution that meets your expectations. If 3 business days have passed without a reply from the seller, don't hesitate to contact eBay for help. From the time you raise your initial concern, you have 21 days to request eBay's intervention.
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I ordered a package as a guest and I want to track it, so I put in the guest order tracking request. When will they email me back with more information?
I shipped an item recently, and tracking still shows it as "shipped" even though the buyer has already received it. The buyer even left feedback confirming they got the item, which is great, but it’s frustrating that the system hasn’t updated to "delivered."
Has anyone else experienced this? Should I contact the shipping carrier or just leave it alone since the buyer is satisfied? Will this impact my seller performance? Any advice would be appreciated!