I swear I’m not asking in a racist way. I work for an online retailer that ships with FedEx, and I handle all small-scale issues — missing packages, address corrections, et cetera. Suffice to say, I’m very familiar with their customer service. A lot of the outsourced agents are lovely and helpful; however, the language barrier makes it difficult to explain more complicated requests. Every now and again, I am put through to a native English speaker, so I know there must be an American customer service team. Is there any way to guarantee that I am able to speak with them instead of the outsourced team? I’m happy to speak with the offshore agents regarding simpler issues, but for more complex situations, I’d like to speak with someone who understands me a bit better.

What in the name of heck is going on? My package is here in my city and was supposed to be delivered Friday. Then Saturday. Then Sunday. And now it’s saying by end of Day Tuesday. It’s literally RIGHT HERE in my city. And whenever I call FedEx it literally WILL NOT allow me to talk to an actual human being. The online chat isn’t even usable. I can’t believe I’m saying this but FedEx is actually worse than USPS. And USPS is TERRIBLE!

Edit: I just tried calling my local FedEx offices and it STILL WONT LET ME TALK TO A FLESH AND BLOOD PERSON. Is this company even real??

Edit 2: I finally spoke to a FedEx rep and, in addition to continuously refusing to let me speak to a supervisor and threatening to end the call, they told me that I had to call the company that shipped my package bc they couldn’t do anything about it. So I called the shipper (the online company I originally ordered from) and they agreed to reship my package with rush shipping at no extra cost. So hopefully this second one makes it and this thread can have a happy ending.