Fedex Extra Large Box regraded to Customer Packaging - big rate increase
I got charged for a 50lb box from FedEx when I shipped a 13lb box. What do I do.
"FedEx Box" discounts and dumb questions
Flat rate box... is this a joke?
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I shipped Christmas presents to my daughter and son-in-law using a Fedex Extra Large Box and 2 day Express flat rate. Some days later I received Fedex Revenue Services indicating that the package had a rate change from $37.50 to $220.83. No explanation was provided. I called FedEx multiple times to ask why. I never got an answer. So I finally disputed the charge with my credit card company. FedEx responded to them with paperwork indicating that the shipment was regraded to customer packaging. But it wasn’t customer packaging, it was a FedEx Extra Large Box which is clearly shown in the photo that FedEx took when they delivered it.
Has anyone run into this? Is there any recourse? I lost the dispute FWIW.
Appreciate people’s thoughts.