I bought a split king adjustable (with the base model mattress) from Ghostbed's website just after moving and it's in the garage, waiting to be set up tomorrow after sleeping on old twin beds and an air mattress for the past few weeks while moving and having construction done. Last night my sister in law said that I could get what appears to be the same bed through Costco (with massage, that I don't believe the one I bought has, but I wouldn't say that is a deal maker or breaker for me) for $1200 less than what I paid. Is there any difference in the product if getting from Costco instead of Ghostbed directly? If I'm going to return and re-purchase, I will have to wait a couple more weeks probably to sleep in a comfortable bed, so I just want to make sure it's worth it.

Hi, I don’t see any reviews on the main website. Did anyone purchase this bed? Any recommendations on this bed or any other bed from Costco. Been having back aches and problems for a while. Having a hard time finding a good match ! Thanks.

So I found some "great" mattress review website that was recommended in several places across the internet as a reliable source for mattress info. Don't remember what it was anymore unfortunately. They rated Ghostbed Luxe as one of the best beds they had reviewed. I poked around on other review sites and it generally got good reviews. So I bit the bullet and spent something around $1700 USD on this thing. It was pretty comfy when we first got it, and I felt like I was sleep better and waking up with less back pain. I didn't have too high of a bar though, as I was coming off a $300 mattress I had gotten on Amazon in like 2017.

2.5-3 months in my back pain started to return but it was time for the manufacturers recommended rotating time, so I rotated it. Basically felt fine again because I was on a "new" part of the bed. I thought maybe the now-foot-side would bounce back after being less used. After 2 months on the rotated side I felt it wearing down again so I flipped it back, thinking maybe a 2mo rotation would be best. Nope, still uncomfortable on the original side. A couple flips later and it's basically only comfy for about a week after a flip now. My back pain is now WORSE than it was on my old crappy mattress. My wife, who doesn't normally have back pain or trouble sleeping is now experiencing back pain and trouble sleeping. I've had a lot of mattresses in my life, and this was not only the most expensive one, but it was also the worst.

I invested 2 grand into a mattress with the expectation that it would be better quality and last a lot longer than something cheaper. Unfortunately 9 months later I've already bought a replacement. It's a shame to throw away this basically new mattress but I don't feel right selling it to anyone because it's a piece of garbage, and it's far past Ghostbeds "101 night guarantee" (which is conveniently long enough for you to flip it once and not know how it'll be once you flip it back).

I rate this 1/10 because it was worth less than half of what my $300 mattress was but it cost me $1700. Absolute sham of a product. The pillows it came with are pretty nice though, I guess.

This exhausted mama of an infant accidentally purchased a GhostBed adjustable split king base for $1,700. I realized the mistake immediately and tried to cancel the order, but their customer service told me that all orders are non-cancellable. Pretty shady, right?

Now I’m stuck with a few options and could really use some advice:

Keep the frame – If the product is actually worth it, I don’t mind keeping it despite the cost. I was planning to buy a split king adjustable frame eventually, just not at this price point. It comes with a 4-year warranty, but is it really worth $1,700?

Return the order – GhostBed insists on shipping it out and says I can refuse delivery, but they’ll charge me $500 in shipping and restocking fees. Should I take the $500 loss and find a different adjustable split king frame elsewhere?

Dispute the transaction – I paid with my Chase Sapphire card. Their terms (which I only saw after purchasing) state it’s non-cancellable. Has anyone successfully disputed a transaction like this before? What are my chances of getting the full amount back?

Please help me. Would love some advice!

Listed as average/firm. Price is really good. The complaints I see are about direct returns from purchases via Ghostbed's website. So not relevant here.