hi guys, one of my packages is getting sent back to the gofo distribution center and it’s telling me to contact them to reschedule a delivery. i’ve called a million times and they just end up hanging up after putting me on hold, i’ve emailed them, and i’ve spammed their whatsapp, but no dice. has anyone been able to get in contact with them?

Apparently Aliexpress Shipping (their separate shipping arm) and YunExpress use these nincompoops for last mile delivery. They are the most incompetent last-mile delivery service I have ever encountered.

They absolutely refuse to deliver to PO Boxes, or UPS stores, or any mailbox stores - Residencial deliveries only ... except they will send their delivery-monkey to a UPS store address, repeatedly, only to mark the package as 'undeliverable - unsupported delivery location' or 'inaccessible delivery location'.

They do not provide ANY means to contact them - I had to track down their email address via some searches - and then cite some 'policy' of not delivering to such locations, and insist on your residencial addressor else' they will return the item back to the sender (which in my case is back in China).

Communication with them is via email only, and running into a serious copy-paste language barrier (all you get back are copy-paste messages). So, even when I had another package arriving, and I contacted them pro-actively to alert them of the different delivery address - they initially confirmed, then proceeded to send their monkey to my UPS store, and refuse delivery, only to then inform me that they do not allow for change of delivery address and the package will be returned to the sender (after they had already delivered 3 other packages to me directly).

Only my shipper, contacting them directly and probably yelling at hem in their native language resulted in a new email assuring me of redelivery several days later.

What is frustrating is that all of these packages had been shipped via express delivery, and while they all arrived within days at the airport, these nimrods delayed arrival each time by up to an extra week.

Anyone else have experience with GoFo Express that mirrors mine?

I ordered something from Yun Express and saw that the last mile delivery service is GoFo Express. I’ve heard so many negative reviews about them, but I’m giving some hope with them. The last notification I recieved from Yun Express (surprised they still kept track of my package in the U.S. but grateful for that) was that my package received clearance in customs in a nearby city of the state I live in. I’m hoping the package will be delivered in the morning or afternoon without running into the issues that people have had with them. I live in an ungated neighborhood and gave the correct address and will not need to change the address, so I’m just hoping that they simply put the package in front of the door and leave. I’ll be home all day, so I have no issue with them doing that. I’ve heard of them throwing packages instead of just putting them down too, but my neighbors are always out and about, and my parents have been doing yard work all day everyday this week, so I hope that will deter GoFo express from doing that too.

I’m just really nervous. I know people don’t bother putting in positive reviews about them most of the time. I’m just hoping everything goes well. This is a stretch to ask with all the negative reviews about GoFo Express but has anyone happened to have a positive experience with them?