How the heck are you supposed to order a new SIM on mobile? In the app if I go to shop it just gives me a limited list of devices to buy. If I go to the website in Chrome and tap "sign in" it just opens the shop tab in the Fi app. As far as I can tell there is no way to order a new SIM on mobile.

I just signed up for GoogleFi and ordered a new phone, but after I placed the order I noticed in the FAQ that I should have had an option to request a free SIM card when ordering: https://support.google.com/fi/answer/6224695?hl=en#zippy=%2Corder-a-google-fi-sim-kit

If I click the link in that FAQ to order a card, it just takes me to my account page, but I don't see a separate option to order the free card. Does anyone know how I can do that since I've already gone through the sign-up process?

EDIT: I should note, I did buy a new phone during the signup process, if that matters at all.

For those that have devices that only use physical SIM cards, be aware that obtaining a replacement is difficult. You cannot find them at local retailers anymore. Google Fi support will tell you that you can purchase them at Best Buy, Target, Walmart stores; or Amazon. All of their websites are either sold out or do not show that the cards are available either.

Ordering direct from Google Fi can take a week or more and tracking details are limited.

Good Luck!

Do I need a Google fi sim if I am trying to activate a one plus 6 on Fi? The website only say an active Sim card:

Use your own phone with Google Fi

Most popular phones are compatible with Fi. You can bring one of the phones below to Google Fi.

If you’re a new to Fi, sign up at fi.google.com/signup.

To get started, download the Google Fi app on your new phone at fi.google.com/app.

If you already have an active SIM card, you don't need a new one for most phones. If you don’t have an active SIM card, order one for free at fi.google.com/ordersim.

Does this mean an active FI sim? Or any active sim???

Thanks