If you are the sender, immediately contact The UPS Store location at 2000 Cheney Hwy Ste 103 in Titusville to report the late arrival of your shipment, provided that we processed the shipment. For UPS shipments, the sender may be entitled to a UPS Guaranteed Service Refund. Our The UPS Store location at 2000 Cheney Hwy Ste 103 in Titusville will be able to submit a UPS Guaranteed Service Refund request for eligible service refunds on your shipment. If you are the recipient of a late international shipment, contact the sender of the shipment. If the sender shipped the item from a The UPS Stor

If you are the sender, immediately notify The UPS Store location at at 2000 Cheney Hwy Ste 103 in Titusville to report a damaged shipment and begin the claim process, provided that we processed the shipment. Have the recipient save all packaging material including the shipping box, as well as the damaged item(s) that was shipped. Once we report the damaged package, the carrier that shipped your package should initiate an investigation and may or may not approve the claim upon successful completion of the investigation. If you are the recipient of the international shipment, contact the sende

To help reduce the chances of holds on your international shipment, our associates at at this The UPS Store Titusville location could help you look into which items may be prohibited from entering a country, or specific restrictions you need to be aware of prior to shipping abroad. You will also need to complete required international shipping documents for customs clearance, which we could provide and assist with when you visit us at at 2000 Cheney Hwy Ste 103 in Titusville.