j crew order return online

Online and Phone Orders J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.

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Customer Service | J.Crew

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J.Crew Always

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Returns - J.Crew Always

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Top answer

1 of 5

164

In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.

2 of 5

Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)

J.Crew

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Returns & Exchanges | J.Crew Factory

Online and Phone Orders J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.

J.Crew

jcrew.com › help › order-status

Order Status | J.Crew

About J. Crew ... Want to check the status of your order?

Orderly

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J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly

Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Online and phone purchases can also be returned in store.

J.Crew Always

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FAQs - J.Crew Always

We only accept online returns for J.Crew Always items at this time.

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J.Crew: Clothes, Shoes & Accessories For Women, Men & Kids

November 18, 2024 - U.S. Return Policy and Exchange PolicyJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.

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Returnpolicyvault

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J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault

3 weeks ago - Yes, online orders can be returned to any J.Crew store in the U.S.

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YouLookFab

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Return woes with J. Crew - YouLookFab Forum

I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement. J Crew covered the shipping costs for both the return and the re-shipping, plus they enclosed a gift card for the "inconvenience".

JustAnswer

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How to Return Duplicate Online Purchases? | J. Crew FAQ

To return duplicate J Crew items, first locate your order confirmation emails or account order history. Use the provided return label or request one via J Crew’s online chat support. Pack the items securely with original tags and receipts. Drop off at the designated carrier or schedule a pickup if available.

J.Crew

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Careers | J.Crew

From fundraisers for charitable organizations to corporate shopping parties to styling workshops for students, there’s always something going on in stores. Contact your nearest J.Crew to learn more about hosting your own event, and what’s coming up in your neighborhood. ... Just give us your email, and we’ll help you return any in-store or online purchase for a refund or exchange.

CLOSO

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J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like

November 25, 2025 - This is one of the most misunderstood parts of the J crew return policy. J.Crew Factory online orders are not accepted at main J.Crew stores.

J.Crew

jcrew.com › AST › HelpAssortment › Delivery › ReturnsExchanges.jsp

Returns & Exchanges : Help | J.Crew

Visit JCrew.com to learn about our Returns and Exchanges policy for store purchases, phone and internet purchases, and more.

Yo! Free Samples

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J.Crew Return Policy Guide

August 19, 2024 - Take the returnable item to a J.Crew factory store or return it online by following the online return process. Start your online J.Crew Factory item return process here. In addition, you can view your J.Crew Factory Orders here.

reddit.com › r/jcrew › beyond angered by the return policy

r/jcrew on Reddit: Beyond angered by the return policy

July 9, 2025 -

I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.

I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.

Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?

Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?

So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.

Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.