They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system. Answer from UncannyAnomaly on reddit.com
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Reddit
reddit.com › r/usps_complaints › has anyone had success with a "missing mail search" on usps?
r/usps_complaints on Reddit: Has anyone had success with a "Missing Mail Search" on USPS?
December 25, 2022 -

I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in NY. There were no updates for a week and I submitted a help request form.

USPS actually called me (which surprised me) and stated there has not been a physical scan for a while. She said I should file a "missing mail claim" and they she flagged the shipment. She continued that sometimes just flagging the package will have it moving again. I submitted the missing mail form last week, but there have not been any updates on it.

I have a small hobby business and ship USPS A LOT. I've had packages take a long time to be delivered, but I've never ran into a package having a single scan then never having an additional scan for multiple weeks. At this point, I'm wondering if I should keep patient or submit an insurance claim? There is insurance on the package, but the contents are sentimental as well as valuable and I'd rather have the package.

Has anyone submitted a Missing Mail Search with USPS and have it work? Additionally, if anyone has any input on filing an insurance claim, I'd be interested in that as well. Thanks!

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USPS
usps.com › help › missing-mail.htm
Missing Mail and Lost Packages | USPS
We will also send you periodic updates about the search. If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward. ... If you used a service with a money-back guarantee such as Priority Mail Express®, you may be able to request a refund.
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EBay
community.ebay.com › t5 › Ask-a-Mentor › What-does-Missing-Mail-Search-Request-Initiated-mean › td-p › 34540198
What does 'Missing Mail Search Request Initiated' ... - The eBay Community
June 28, 2024 - After clicking tracking to learn status of order that was shipped, received, "Missing Mail Search Request Initiated, Missing Mail Search Request ID MRC xx xxxx xxxx" Does that imply shipment is lost or been mishandled? Have no idea.
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Blowoutforums
blowoutforums.com › showthread.php
Missing Mail Search: When To Give Up - Blowout Cards Forums
Missing Mail Search: When To Give Up Ebay/COMC/Online Selling/Shows/Paypal/Shipping
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Reddit
reddit.com › r/usps_complaints › "missing mail search request initiated" in red vs. "in transit, arriving late" in navy?
r/usps_complaints on Reddit: "Missing Mail Search Request Initiated" in red vs. "In Transit, Arriving Late" in navy?
December 19, 2020 -

I have several packages that have been delayed from their expected arrival time, presumably due to Ida. For some, I initiate the mail inquiry and the top of the page still says "In transit, arriving late" in navy, though it says I opened up a search request in the tracking history. For others, the "Missing Mail Search Request Initiated" is what shows up in red at the top of the page. Is there a specific reason why it shows up in red for some, but not for others? Is the "arriving late" message just supposed to mean it's delayed but USPS knows where it is, whereas if it's in the red, then we're supposed to be shitting bricks because it's most likely actually lost?

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Pirate Ship
support.pirateship.com › en › articles › 4793887-how-to-look-up-missing-mail-search-requests
How to look up missing mail search requests | Pirate Ship Support
Click the "Start Your Missing Mail Search" button: From there, scroll down to "3. Submit a Missing Mail Search Request," and click the Start Your Missing Mail Search button.
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PackageRadar
packageradar.com › package tracking service packageradar › supported couriers › usps tracking packages › statuses of the usps courier › status «misc» › missing mail search request closed
Missing Mail Search Request Closed status of USPS package tracking service
— Missing Mail Search Request Initiated · — USPS Tracking is unavailable for this package · — Held at Delivery Depot/Delivery Office · — Seized by USPS for Counterfeit Postage · — Held at Post Office, At Customer Request · — ...
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Quora
quora.com › How-do-I-check-up-on-USPS-missing-mail-search
How to check up on USPS missing mail search - Quora
Answer (1 of 5): USPS cannot physically search for mail where there are a billion pieces of mail in circulation at any given time. If it still exists and still has an address on it where it can be delivered, it will get there. Lost mail may have been delivered to the wrong place or been delayed b...
Find elsewhere
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Big Brand Wholesale
bigbrandwholesale.com › home › wholesale 101 › what happens when you file a usps missing mail search?
What Happens When You File a USPS Missing Mail Search? - Big Brand Wholesale
All they will do is look at the search I.D and tell the buyer: “We've received your request and are currently searching for your mail.” · However, it might make your buyer feel better to have USPS assure them that they are looking for the mail. Then, naturally, the buyer will ask “How long will it take to find it?”, and USPS will tell them there is no way to know…. So, the outcome of the buyer calling USPS is basically nothing. ... As you can see, 9 out of 12 have been successfully delivered after the Missing Mail Search was filed.
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Quora
quora.com › When-you-file-a-missing-mail-search-with-the-USPS-what-kind-of-investigation-do-they-actually-do
When you file a missing mail search with the USPS, what kind of investigation do they actually do? - Quora
Answer (1 of 11): When you file a missing mail complaint, the information is recorded and a search of computer records (if it has a tracking number) is conducted. The lost mail report is also provided to the delivery post office and a Mail Recovery ...
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Postalexamreview
postalexamreview.com › blog-detail.php
USPS Missing Mail: What Is It and How Can You File a Missing Mail Request
Specific information on the contents ... to have my missing mail looked for? You can initiate a search with the Missing Mail app no sooner than seven days following the first mailing date....
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Simpl Fulfillment
simplfulfillment.com › support-center › how-to-file-a-missing-mail-search-request
How to File a Missing Mail Search Request | Simpl Fulfillment
If you want to register the Missing Mail Search, initiate by leading to the Lost Packages and Missing Mail Page of USPS. Then scroll down to the 3rd option, where you will be asked to put forward a “Missing Mail Search Request”.
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Stamps.com
stamps.com › home › usps › usps lost package
USPS Lost Package - Stamps.com
November 28, 2023 - What if the worst does happen and your package doesn’t arrive as planned? For most classes of mail, you’ll be able to request a search from USPS after 7 days from the date of mailing. The request is called a Missing Mail Search Request.
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Pirate Ship
support.pirateship.com › en › articles › 4785073-how-to-file-a-missing-mail-search-request
How to file a Missing Mail Search Request | Pirate Ship Support
You can select to have it delivered to the original recipient by selecting "Addressee," have it sent back to you by selecting "Mailer," or have it sent to a new location by selecting "Another Address." In any case, you’ll need to fill out the address you want this package sent to. USPS will also ask for a name, email address, and phone number to reach out to you with updates on this search! ... Tell USPS What's Missing: The next step is letting USPS know what’s missing!
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EBay
community.ebay.com › t5 › Selling › Missing-Mail-search-how-is-it-successful › td-p › 33919169
Missing Mail search - how is it successful? - The eBay Community
August 8, 2023 - But, it is odd for tracking to update right after I submit then lost mail case. ... most any computer stuff works........But it's conceivable to me that there is a computer equivalent to the human experience of "I looked in the box an it isn't there, I looked a second time and it's there". Electric interruptions/server problem.....who knows? But as you say, it happens enough to spend a few seconds to put in the request to see what happens....... ... I think it is coincidence! MM search USED to work, but then the pandemic messed things up
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JustAnswer
justanswer.com › software › igcdp-received-package-search-request-mail-lost.html
I received a package search request in the mail for a lost delivery for me vand I’m trying to file the form online and
If after 7 business days from when you submitted the above online help request form your mail or package hasn't arrived, submit a Missing Mail search request using the following link:
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JustAnswer
justanswer.com › software › pzz4q-missing-mail-sent-mail-received.html
Q&A: What to Do If Your Sent Mail Is Missing?
I received a service request number, which might be useful. ... In this situation, it would be best to initiate a missing mail search with USPS by following the link provided:
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Reddit
reddit.com › r/usps_complaints › submitting a missing mail search is apparently the cheat code.
r/usps_complaints on Reddit: Submitting a missing mail search is apparently the cheat code.
March 20, 2025 -

After multiple days of continuously stating "moving through network" after arriving to the Fairburn, GA facility, I was convinced to submit a missing mail search based off of others advice in this subreddit. Low and behold I wake up this morning with the package making progress. Second picture is the Fairburn facility at the bottom, and the Palmetto facility at the top. Crazy that it took 4 days to travel 2.4 miles!

Don't rely on USPS to sort things out on their own, valuable lesson learned. It's unfortunate that I'm having to take time out of my day to help them do their job. This has given me unnecessary stress and anxiety to deal with, and has even gotten to the point of losing sleep over worry.

Due to this, and the plethora of other issues that are currently affecting the USPS, I have decided to temporarily close my online store that I own. I can not possibly rely on a company that is this complacent to have my customer's best interests in mind.

Sorry for all that are experiencing issues, and I truly hope your packages arrive soon. DO BETTER USPS!

*re-posted due to having code not being blacked out.

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PayPal Community
paypal-community.com › t5 › Transactions-Archives › Usps-tracking-says-item-lost-refund-claim-open-for-20-days-what › td-p › 3063862
Usps tracking says item lost, refund claim open fo... - PayPal Community
They were obviously lost by the post office, which can be seen in the tracking because they were never delivered. I replied with that and sent a copy of the missing mail search. The case is still open. The tracking number still shows the items as not delivered, "missing mail search request initiated.