I called Netflix at 1-844-542-4813 today. I first went to Netflix website and clicked at "CALL US." It gives you a 6 digit code which from my understanding expedites your call. Here is how it went.

Asked them about their policy changes and discussed how I'm worried about challenges of use while travelling. At the moment my elderly parents, who stay with us half the year, my wife and I share one account. To me that's my household. We also travel multiple times a year and at times we travel single as my wife likes to visit her family and I cannot take time off work as much as she can.

The agent who took the call was well trained about the policy changes. She mentioned that while travelling we will log in and ask for a code to use every 7 days. I mentioned that I may be home and my wife may be away and she finally said "you will not be able to use Netflix outside the country of your origin," in our case, Canada.

I asked her that I wanted to file a formal complaint and how I should proceed. She gave me this link and asked me if there is anything else she can help with. http://help.netflix.com/legal/corpinfo

I asked her to stay on the line until I open the website and find what I'm looking for.

Upon opening the website I found that there is no email or contact information other than:

Netflix Services Canada ULC

1200 Waterfront Centre, 200 Burrard St

Vancouver BC V7X 1T2, Canada

I asked her if I should show up in person or send them a mail to file a formal complaint and how this doesn't really work for me. I could literally walk there since I don't live too far. But that's not the point.

Then she asked if I wanted her to escalate this and mentioned the phone call was being recorded so the "higher ups" would listen to it.

Netflix has not much use for us if we cannot use it while we're travelling. The agent made it clear that's the case now. So I stressed that as soon as this new policy hits my account we're cancelling.

I highly doubt anyone is gonna do anything about this if they just get a handful of calls. But I think there is strength in numbers. So I suggest everyone who wants to do something about this to call the number above, send snail mail to their office, or use their chat option on the Netflix website.

TL:DR Netflix has effectively become a cable subscription with new policy changes. If you want to take a stand, call them, flood their phones, chats, or mailing address. You should cancel or downgrade when they hit your account with the new changes. This is the way.

edit: Today I got THE email and the notification on my screen. I casually unsubscribed. Netflix is gone at the end of the month. If I really wanna binge shows, I can just sub for a month and watch. They've already screwed themselves and made it more likely for people to sub off and on. Good Bye Netflix, It's been a slice.

So I cannot log into my account both on my phone and computer(s) and it just gives me "technical error" reason. Looking through support, th ere is no obvious reason how to contact support, no phone number listed, no live chat, no email.

How can such a large company have such a poor service quality?