First-time Origin PC buyer but a third-time Corsair user (previously owned an i7500 [love it] and two i8200s—both of which were defective and returned)
January 8, 2025 Order Placed via OriginPC website: $5,291.42 **Case: Corsair 5000X
**Exterior Color: Black 5000X
**Processors: AMD Ryzen 7 9800X3D 8-Core 4.7GHz (up to 5.2GHz Max Boost)
**Motherboard: MSI X670E GAMING PLUS WIFI
**Memory: 64GB CORSAIR DOMINATOR TITANIUM RGB DDR5 (2x32GB) 6000MT/s
**System Cooling: CORSAIR iCUE LINK TITAN 360 RX LCD
**System Fans: Corsair iCUE LINK RX120 RGB
**Graphics Cards: NVIDIA GeForce RTX 5090 32GB
**Operating System Drive: 2TB Samsung 990 PRO
**Power Supply: CORSAIR AX1600i ATX Titanium
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• Ordered on January 8 (one of the first preorders, or so I was told). Smooth sales process. (Salesperson goes dark once RMA prices begins.)
• PC shipped February 13, arrived February 18. Wooden crate was moldy, but the PC looked fine—until it wasn’t.
• Dead on arrival. Fans maxed out, GPU had no power, Windows failed, BSOD x 8-10 cycles.
• Troubleshot with support for 8 hours. No fix.
Options:
Return it with a 15% restocking fee+ shipping costs.
Send it in for repairs.
• Chose repairs. Origin received it on February 25.
• Repairs supposedly completed March 7. Told via email that shipping would be in 2-3 business days from March 7th.
• March 13: Still no tracking, still hasn’t shipped.
• March 14: I get an RMA email instructing ME to return the "repaired" PC which I obviously don’t have.
• March 14 (later): Another email says repairs are “now complete”—again. Saying I will get tracking in 2-3 business days. Again.
• March 14 (later later): Told it will ship next day air and arrive Saturday, guaranteed.
• March 15: Label created, no shipment. Likely won’t have shipment until next week.
• March 19: Got my repaired PC back—mostly what I ordered, except they promised a Gigabyte liquid-cooled GPU, and I got a massive air-cooled one instead. Weird mix-up, but it’s working fine so far.
Videos
I will try and keep my personal feelings out of this post.
September 20th I Ordered a desktop with a 3090 Founder's Edition. The reason I ordered a PC instead of building one is because I have never built a PC myself and I did not want to build it myself just yet. Maybe a week or two later, they told me I can either wait for the stock to roll in for the 3090 FE or get a 3090 from a different manufacturer. I told them I would wait for the FE rather than getting a 3090 from a different manufacturer.
about a month or two later, I told them that I was moving and that I need to change the shipping address of the computer. They said something along the lines of 'Sorry we can't change the shipping address because you ordered it at a different location than the address that you would like to change the shipping to'. I found that odd and slightly frustrating but luckily, I had a friend that would be living at the location I originally bought it at. I was moving to a different state so it was a slight inconvenience but I eventually went back and grabbed the new PC that I had purchased and drove back to my home state.
Upon opening the crate (I was very excited) and looking and the computer, I noticed they changed the GPU without informing me, even after I told them I would wait for the 3090 FE. I thought 'ok whatever. It's still a 3090 (Ventus) just from a different manufacturer. I want to play games now because it's been 110 days since I originally ordered the PC and I doubt it's any worse than the 3090 FE'.
Oh boy, how optimistic I was being.
within the first 5 days - every day - the computer was crashing. Whenever I would play a game my computer would Blue screen, freeze with audio in the background, and just straight up freeze in general. Before I called support, I uninstalled the drivers and reinstalled them to no avail. Of course, now I would have to call Origin's support line.
I informed them what I had already done and they basically did the same thing. It did not work. The following day, I called them again. The support guy told me it sounds like a hardware problem and he's going to have me reseat the GPU (pull it out and put it back in). He guided me through it and it got to the point where I was pushing on the tab to pop out the GPU. I said to him 'I feel like if I push any harder, it feels like the tab could break'. His response was 'Don't worry, it just takes a bit of force'. With his guidance I continued. The tab snapped.
At this point he tells me to send him a picture and asks me 'You weren't purposefully trying to break your computer were you?' I respond 'no'. The question seemed ridiculous. I payed good money to break my computer Mr. support guy? I don't think so.
He tells me that they're going to send me labels and to ship the computer back in the crate that it was sent to me in so they can repair it. I tell him I threw away the crate. Who keeps a crate? Well, just my luck, it was part of the warranty. Now I read the papers that were in front of me when I unboxed it but it was never clear to me that I had to keep that. I'll admit that was my mistake. Luckily, he said given the issues with the computer, he should be able to send me a crate, I would just have to call and give my card info to pay for shipping. Awesome! At least I don't have to pay $55 for a crate.
a few days later, the support guy sends me a link saying 'Here's the link to buy a crate'. Haha. wtf. I email him back saying that he told me I wouldn't have to pay for the crate, just for shipping and that I already called and gave my card info to be charged for shipping.
I have not gotten a response since and I ended up paying for the crate because it is my fault that I didn't read the warranty and I just want this shit to be taken care of. I email them that I paid for the crate despite being told I would only have to pay for shipping and how dissatisfied I am with them.
At this moment, I am waiting for the crate to be shipped and to send the PC back to them so they can fix all of the issues with the computer.
I am hoping they install the correct GPU and ship it back to me fully functional. Who knows what will happen.
In conclusion, I do not recommend buying computer from Origin PC. Origin PC sucks.
TLDR: Origin PC sent me a computer with parts that I did not order after having been given the option to wait for the parts that I DID order (which I chose to do so). There were also other issues but you'll have to read the whole thing. I Don't recommend buying from Origin PC if you want a pre-built.