So, I had a need to return a... rather valuable laptop to Germany for RMA.

Booked it in on Parcelforce 3-5 days global priority.
Parcelforce sub-contracted it to DHL in Germany who managed to fumble the delivery for 2+ weeks AFTER it cleared customs.

Complaint raised as there's a clear "late delivery = compensation" on the Parcelforce website.
Of course getting every excuse possible. I've even had the "well, it wasn't our fault, the courier in Germany had an issue".
As far as my basic understanding of contracts/etc would go, that's an issue for Parcelforce to take up with the company they subcontracted to. I'm still due whatever compensation would be paid for a delay?

Have long, apologetic but ultimately "no hecks given" replies from RM/PF complaints.

Considering stress/etc caused by wondering when/if I'm going to get the device to it's destination/it's value/my extended time (at PF's contractual fault) without it... yeah, far from happy.

Is this the expected standard now? "well, we took your money, passed it to someone else we paid, they screwed up, oh well, too bad, plain outta luck".