Sitting here quite upset at my first chat with someone on the PS site. Yesterday I bought Minecraft for $19.99 for my daughter. Apparently Astro Bot was in the cart from eying it a while ago. It was purchased alongside Minecraft without me realizing initially. Thing is, I bought a physical copy of Astro Bot back in April. I realized the mistake last night, now 1 day later the chat rep told me to kick rocks because it's been opened, and cut off my chat when I requested to be taken to the next employee who could help me which was quite wild to me...anyway really feel like I'm getting taken for my $65 and would love advice for best next steps...they just sent an email so figured an unhappy response there was my next move...

Only being able to get a refund if you haven't installed the game and owned it for no more than two weeks is wild. 50 dollars down the drain.

It’s not a secret to anyone who’s tried to actively get a refund on a game they didn’t like because it wasn’t what was expected (IE Fallout 76 or No Mans Sky) or even people who have purchased poorly ported games (Like Marvels Ultimate Alliance 1+2) that Sony will fight you tooth and nail to refuse that refund.

As someone who’s been all digital since PS3 it baffles me how Sony gets away with such poor business practices towards their consumers on digital purchases. Simply DOWNLOADING a game voids your ability to get a refund on almost 100% of the cases.

I ask how you know a games going to constantly blue screen or not run properly or have game breaking bugs without personally playing it first?

Maybe if enough people voice their disdain for the current refund “policies” Sony has in place now they’ll actually listen and try to be more reasonable and at least allow a refund for any game that’s functionally unplayable to the user.

I STILL can’t get a refund for Marvels Ultimate Alliance 1+2 for PS4 even after they were removed from the ps store for being such poor ports with constant blue screens in multiplayer and that’s a real slap to the face for consumers who trust PS to have games in working condition on their stores and that their purchases won’t be regretted because of technical issues at no fault of their own.

I bought a game on the store for $40 and it’s hot garbage, I want my money back. But it says that if it’s been downloaded then refunds aren’t possible. In what world does that make sense? Has anyone been able to get around it by just pestering customer service?

If you want a refund from the PS store you have to tell them it was an unauthorized charge from your child without your knowledge. They will issue a goodwill gesture. Says it’ll take 1-2 billing cycles to issue a refund.

Hopefully a step in the right direction and not just a way to reduce their support costs related to all the "certified games" that gets released with false marketing or in broken condition which prompts people to seek refunds after purchase.