Trying to reach t-mobile because the internet is not working while abroad. I refuse to believe they don't have 24/7 customer service. any tips on how to reach one of their agents immediately?

tried restarting the phone and dialing *766#. Nothing is working.

edit: I reached them during normal hours. thank you all!

My son's phone was stolen and I'm trying to activate a new SIM so he can use his old phone. The new security process prevents me from doing it through the app or on-line. I've been waiting for 45 minutes so far, starting at 8:00p CST. From your experience, is there a better time to call?

How long should someone wait to talk to someone about a warranty or 360 related item? I called in on a battery issue on my Samsung phone. I was waiting to talk to someone then for over an hour only to be told to test again after a reboot to see. Well, no change. So again waiting to talk to someone again over an hour. Why can't I do warranty related issues in store?

Full disclosure, I am in the process of porting all my lines out and closing my account, so maybe this does not matter and maybe no one from T-Mobile will even see this.

Tried porting out my last line last evening and it did not go well. The port out pin just stopped working on the last line. The online and on the phone people were not helpful at all. The last one just finally said "Just go into a corporate store, they can help you." Great, it's 30 mins away.

Today we went into the T-Mobile store on WP Ball Rd in Sanford, FL. The gentleman there, Mark, was fantastic. He took his time, was humorous, and checked absolutely everything to make sure I could port out the final line. He knew his stuff.

He even made sure we understood we had to actually close our account once we ported out the last line.

He is to be commended for how he worked with us. A shame we did not have more like him to help us in the many years we were with Sprint/T-Mobile. Hopefully this makes it to someone who needs to hear it.