Hello,

We use international package services for our business and the online pay portal won't recognize our customer ID (ups.com/guestpay/us). So I call them, but everytime I call its 1.5+ hour on hold. It ties up my phone and is not good for my mental health to go through this everytime. I use the phone number 502-485-2222.

If there is any pro-tip on how to make this process easier, please let me know. They are giving me late charges now when they won't even answer the phone for me to pay the invoice.

So, in light of me coming to the final stages of a claim that has been going on since May 2021, 8 months and close to blowing my brains out, I figured I'd share some information that I wasn't initially aware of and that helped me along the way. Couldn't find this info readily available so if this is already common knowledge, you can skip ahead smarty pants.

Your account number is the 6 characters after "1Z" (Seems obvious but as someone who filled a claim without an account, this was news to me)

P.S. Just call any department and tell them to forward you to ______ department because you accidentally got disconnected. 50% of the time they won't ask questions and will allow you to skip you giving them your tracking number and other info. Stupid because your next rep will 90% of the time ask you to give them it again and is just a huge time waster.

Fast way to get in contact with a representative through their normal customer service number:

First Dialogue, respond with "International Shipping"

Second Dialogue, respond with "Something else"

That's it. It'll start ringing and you get connected. I've tried spamming 0's and just never worked for me so this was my findings after a lot of trial and error.

Direct numbers:

Claim Department 800 430 2055

Billing Department 800 811 1648

Package Details 866 706 6894

*Not sure but some special department/person* 800 742 5877 [Extension 06]