ive been trying to contact walmart on live chat for the last few days or so and it doesnt connect when i go through the prompts, tried different acocunt and different wifi too. not sure if its down or what

So until May 1st I worked at a Call Center the last 6+ years, including on written correspondence, so I definitely understand how difficult inquirers can be. That being said, my interaction with this walmart chat agent was just heartbreaking. I bought something on Marketplace and it wasn't what it was supposed to be and the seller kept telling me it was, so I reached out directly to Walmart on the issue since the seller was being shady. I stated the issue, apologized for confusion one time, thanked him a couple of times for the effort, and when I would say thank you he would write out a paragraph saying stuff like "No, thank you for being so kind while dealing with this issue." And "I want you to know how much I appreciate your kindness during this conversation." Or "No, I'm the one who should be sorry, you've been dealing with this issue, and you have been so kind to me during this conversation." (When I apologized for confusion) To clarify, I wasn't specifically kind, just having a normal conversation. So this normal, respectful conversation was so rare for his that he spent half of our convo gushing over it. That is so sad to me. I know from my time working in a Call Center that things can be outrageous sometimes, but employers really have to start doing more to protect their employees. A person should not be that grateful for a normal human interaction at work.

Hugs to all of you dealing with disrespect every day.

Why is there even an option to chat with your shopper if they don’t get it or don’t bother to respond? I’ve tried chatting with my shopper on at least 3 different occasions and never get a response. Any idea why this is?

Anyone else can confirm they are experiencing this currently with the help chat or are they singling me out?