If you haven't, I would consider looking into it. Be aware that working from home is not for everyone, and it does take a different type of discipline, but it is an excellent option if you can get it. These jobs used to take place in call centers but went remote during COVID. After all the pandemic stuff calmed down, the company decided to keep the jobs remote. There are SO MANY options to choose when it comes to different departments, and I know plenty of people that went from in store positions to remote and are thriving. I will try my best to answer any questions anybody might have about the positions.

EDIT: Just to add, I know navigating the career section is a huge pain. I believe I found it on Indeed when I applied.

UPDATE 5/10/25: I got a lot of replies out of nowhere yesterday!! We've only been hiring when gearing up for the holidays. Search for Customer Resolution Specialist positions, Tier II and III. Those would be the positions that would be most likely available at that time. I stumbled upon it while searching for remote positions during Covid, and Walmart had shut down all their call centers. They decided after the pandemic had ended to keep everyone at home, which is why it exists now. I wish so much that I could give you a clearer direction on how to apply. For those looking, I wish you the best of luck!! I know of two folks on my team who came directly from stores. The positions are not available in all states. I know Texas, NC, Arizona, and Arkansas are on the list. I will get specifics and update this again next week.

UPDATE 5/27/25: Here ya go! https://careers.walmart.com/corporate/customer-service-and-call-center

There is most likely nothing available due to the time of year, but check back in the fall!!

UPDATE 11/05/25: It doesn't look like there will be a reliable way to find a remote position anymore, as Walmart has since begun moving a few select teams back to a hybrid or in-office position. There may still be a bit available during the holidays for seasonal work, but I would not bet on it.

Does anyone work in the chat text support? I have a baby at home and I’m wondering if this is a feasible option when I have down time. I’m wondering what shifts are like/ how intense is it dealing with bad customers . I’ve worked at the service desk in store for numerous companies so I’m great at problem solving. I’m just wondering if it’s gunna be a lot !