Reddit
reddit.com › r/india › amazon is not picking up my return request for the third time in a span of 8 days.
r/india on Reddit: Amazon is not picking up my return request for the third time in a span of 8 days.
June 8, 2022 -
I ordered shoes from Amazon and when it got delivered (1st of June), I found that the right shoe is defective and doesn't fit my right foot properly and also has the Adidas Logo tilted compared to the left one. So I asked for a return on the same date and it was said the product will be picked in three days, that is 4th of June. Now I waited till 7PM for the agent to come and pick it up but nothing happens. I didn't receive any SMS or call from anyone. So, I again contact the Amazon team on 4th and they said the return request was somehow cancelled. So they asked me to let them make a return request again and confirmed it will be picked up on June 5th. I again waited till 7PM and guess what? Same thing happens. No SMS and nothing and again the return request was cancelled automatically. I asked them for the contact number of the delivery agent and they gave me the number of an agent who said he was on holiday. I was very confused by now. Why did they give me the number of an agent who is on holiday? Anyway, I again asked for a return request and now they said it will be picked up on 8th June, that is today, and still no SMS or any thing. I contacted amazon and even tagged Jeff Bezos for a .01% of luck and they just tell me to talk to customer care. What do I do now?
Top answer 1 of 5
9
You contact customer care again, ask them to transfer you to their supervisor, they will try to de-escalate but tell them that you will only talk to their senior. After you're connected to senior staff ask them to prioritize your pickup as multiple pickups have failed. Alternatively you can post on social media and tag Amazon.
2 of 5
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Hope jezz bezos replies back.
Amazon
amazon.ca › gp › help › customer › display.html
Return Items You Ordered - Amazon Customer Service
To reschedule returns pick up with Intelcom, use the Intelcom Return Pickup Form. Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
RedFlagDeals
forums.redflagdeals.com › amazon-return-not-displaying-dropped-off-2704254
Amazon return, not displaying as "Dropped Off" - RedFlagDeals.com Forums
September 12, 2024 - Get Amazon on chat and send them a print screen of your package showing as delivered in Mississauga. They will refund you short after that ... It’s random for me and across all price points I’ve had <$20 to >$300 either be instant after dropping off at Canada post or having to wait a week and up to 4 weeks to get a refund If it’s a purolator or ups, it’s never been an instant refund for me Never tried their Intelcom return pick up Also for exchanges, it’s an instant refund and pay the difference or get the difference right away for me and they ship the new item before I even send in the item to be exchanged
Amazon
amazon.in › gp › help › customer › display.html
How to Cancel, Reschedule & Resolve Amazon Return Pickup Issues - Amazon Customer Service
If the verification fails, because the product is not in its original state (has been used, missing price tags etc.,) the delivery agent may cancel the pick-up. Return pickup cancelled by Amazon: At times the pick-up may get cancelled or cannot be attempted due to operational reasons.
Hacker News
news.ycombinator.com › item
Amazon's contracted logistics company refuses to pick up my return package | Hacker News
January 24, 2024 - In late December I ordered an APC UPS via Amazon (Spain). It was an official order from the brand, however what I was delivered in early January was an old box. The UPS inside was dirty and not wrapped in plastic, had the stickers in the wrong places and both of the battery's poles had been ...
Amazon
amazon.ca › gp › help › customer › display.html
Track Your Return - Amazon Customer Service
Return not in transit: It seems like your return hasn't been picked up or dropped off yet.
Gadgets To Use
gadgetstouse.com › home › 2 ways to return an item on amazon even when not picked up
2 Ways to Return an Item on Amazon Even When Not Picked Up - Gadgets To Use
December 29, 2021 - This was a guide to how to return an item on Amazon, contact the headquarters in case the pickup doesn’t come to pick up the returned product, and if you want to cancel the return request.
Quora
quora.com › I-returned-a-package-to-Amazon-but-they-say-they-didn-t-receive-it-and-it-wasn-t-returned-What-do-I-do-now
I returned a package to Amazon but they say they didn’t receive it and it wasn’t returned. What do I do now? - Quora
Answer (1 of 10): Yes, It happened with one of my known as well, he returned the packege but amazon said that amazon never received. He shared the screenshot that the package has been handed over to amazon delivery executive and in telephone discussion amazon confirmed that the package has been ...
Amazon
amazonforum.com › s › question › 0D56Q0000BEOMOISQ5 › return-not-picked-up
Return not picked up - Amazon Forum
Amazon Digital and Device Forum United States
Amazon
amazon.ca › gp › help › customer › display.html
Amazon.ca Return Policy - Amazon Customer Service
A refund will be provided if Amazon (or the third-party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return. In certain circumstances refund timeframes may be longer.
Citizen Complaint Hub
citizen.complainthub.org › retail & e-commerce
Amazon is not doing return pickup which is under policy and and in given timeline - Retail & E-Commerce - Complaint Hub Citizen Community
May 2, 2024 - y customer ka amount stuck ho jata he ye Amazon ki service he
ShipScience
shipscience.com › what-to-do-when-your-amazon-return-has-not-been-received-7e80c
What to Do When Your Amazon Return Has Not Been Received - ShipScience - Helping Businesses Ship Smarter
Log in to your Amazon account and navigate to the Your Orders section. Select the order you wish to return and click on Track Package to view its current status and location. Note: Tracking information may take up to 24 hours to update. If no tracking information appears after this period, contact Amazon customer service for further assistance.
Marketing Scoop
marketingscoop.com › blog › why-is-amazon-returns-not-working
Why Is Amazon Returns Not Working? Troubleshooting Tips to Get Your Refund or Exchange - Marketing Scoop
Assuming Amazon is up and running, the next step would be to log out of your account and then log back in again. This can sometimes clear certain errors. If you‘re on the Amazon app, close it completely and relaunch.
Amazon
amazon.ca › gp › help › customer › display.html
Amazon Refund Timelines - Amazon Customer Service
Learn how long Amazon refunds take to be fully processed after you return an item. Find information on how to initiate a return, how to choose your preferred refund method, and how gift returns work.
Facebook
facebook.com › groups › 1225243587807703 › posts › 2400466596952057
Hi everyone. Just a heads up if you are doing returns ...
We cannot provide a description for this page right now
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 1f0159f1-a06b-46d9-b523-67302b8ee5f0
How is it our fault when the customer doesn't pick up the package from the post office?
This is one of the many reasons why the new late delivery metric is unfair. In the past two weeks, I’ve had two orders that were returned to me due to “insufficient address/ no such number”. I’ve had one that missed her pickup and it was returned due to her not picking it up in time, and now I have a customer who said “deliver it or refund me” when her order was scheduled to arrive on August 8th.
Reddit
reddit.com › r/amazonprime › amazon locker item not picked up - refund delays?
r/amazonprime on Reddit: Amazon Locker Item Not Picked Up - Refund Delays?
October 5, 2023 -
I had two orders for Amazon Locker pickup, which I was unable to pickup, so Amazon processed an automatic return and refund process. It has been nearly 30 days and they're saying both items are still in process of being received to only then wait for the refund process to start.
Is there any method to properly escalate this return process with support? I feel like Amazon can verify the items were not received by me and due to the age can make the call to refund me without holding up my rather large purchase amounts any further.
Let me know if you've had any success navigating a similar situation as this. The two orders combined total $1800+.
Top answer 1 of 3
2
Any update OP? Going through the same thing right now. I failed to pick up my items and was told they'd return it automatically for me. First agent told me to wait 4 weeks (long but okay, figured I should wait). 5 weeks go by and it still says "On the way back" so I hit up customer support again and they want me to file an incident report which is odd because I thought those were reserved for when items don't arrive to your door. I don't really want to chargeback because they'll probably ban my account and I use Amazon quite frequently but this whole return process has been a headache. Still out 1.8k just like you lol.
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1
You should be able to monitor the return process form the order page. There's not much more information available to the reps from what I've been able figure out. This is one of those cases that's probably not really all that common, adding to that cost of the items and they will probably require the dreaded human interaction to verify. If the tracking seems to be working -- items picked up, received by Amazon and now "in process" I think you're just going to have to wait it out for a bit longer.
Amazon
uk.amazonforum.com › s › question › 0D56Q00008outBLSAY › amazonhermes-return-collection-never-turned-up
Amazon/Hermes Return collection Never Turned Up
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Amazon
amazon.ca › gp › help › customer › display.html
Returns - Amazon Customer Service
If you need to return or replace an item, visit Your Orders and select 'Return or Replace Items' on the relevant order. You can find help topics on this page such as how to replace broken and missing items, returning your order, and how to resolve refund issues.
Amazon
amazon.ca › gp › help › customer › display.html
Return Shipping - Amazon Customer Service
If you need to return a heavy or bulky item that was delivered by a specialty carrier (e.g., CEVA), go to Your Orders and initiate the return. The Returns Centre will guide you through the returns process and may ask you to contact our specialized Customer Service team, who can schedule the pickup of your item. Note: Don't refuse the delivery of your item.