What devices are eligible for trade-in?
Can I trade in a device that’s part of the iPhone Upgrade Program?
Videos
Selecting a trade in service now redirects you to Likewize, Apple’s new service provider for trade ins.
I was trusting that Apple was doing device trade-in, not a third-party. I wish that I had come to Reddit and the internet before I had traded.
I sent a pristine 11 Pro Max that had never left its case. I even took video of it before I sent it. The third-party is claiming that the camera is broken, when it was fully functional before I sent my phone. Now, they’re sending me back a broken phone that was once totally perfect.
Does anyone happen to know if there’s any way to seek legal recourse? This isn’t right.
Either way. ONLY trade in your device in-person. I would never do or recommend this method ever again.
Edit: Thank you to everyone who has solid advice and info. I’m truly glad for the people who had good experiences, because that is what I expected for myself, but I’m also confused at all of the flippant responses and downvotes. I did originally believe that Apple was doing the trade-in in-house, which I will accept as my own oversight. I’m not afraid to drive to trade-in, but my purchase was a gift that I was using my trade-in for and my closest store was sold out of the device. Not only that, many people live hundreds and hundreds of miles away from Apple Stores. It’s definitely up to personal preference and what is available to you; I will ONLY do in-store trades from now on, but may my experience be a cautionary tale to the next person who needs to trade-in online: take photos, videos of functionality, and get your serial number prepared just in case! I am not the first person who has experienced this issue, and I’m sure that I will not be the last. Ounce of prevention, as it were.
Does anyone know the process for trading in an old Apple device for store credit in Canada? Do you need an appointment? If so, is it with the Genius Bar? I've searched and been unable to find any details (I now look forward to someone posting a clear link to the information on the Apple site).
Update 2:
Maybe this policy is different among stores. Some people said that Apple refused to apply their trade-in value to the original purchase. When I picked my iPad mini 6 at the Apple store (in the US), I asked Apple's Specialist whether if I could trade in later, and they said yes. So when I went there yesterday (13 days later), they processed it right away without any problem.
Therefore, you should ask Apple's Specialists first to confirm whether if they allow you to trade in your old device later.
Update 1:
If you choose the mail-in option for online trade-in, the Apple store will refuse to process your trade-in at stores.
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TLDR:
Trade-in your old devices at the Apple Store within 14 days of a new purchase. Never trade-in online. Ask Apple’s specialist to confirm this trade-in policy just in case they change it later.
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Original post:
When you purchase a new device at Apple Store or on the Apple website, you don't have to trade in your old device to get the credit right away. You can do that within 14 days when you are satisfied with your new device. That's what Apple employee told me.
When you bring your old device to the Apple Store to trade in later, just show the Apple Specialist the invoice along with the serial number of the new device that you bought, so they could apply the credit to the device in that order. Moreover, they will ask you to give them your credit card/debit card so they can send the credit to that card. It takes 3 days for the credit to be applied to your card.
I just finished traded in my old iPhone after 14 days since the day I have bought my new iPad mini, and they accepted that without any problem. So I think this info is useful for people who want to try a new device before they decide whether if they should sell/trade in their old device.
If you decide to trade in your device to Apple, please do it in person at the Apple Store. The process is quick and easy, and you get the maximum value of the trade-in right away. Never apply for the trade-in on the Apple website because Apple will assign a third-party company to serve you. They will send you a box so you can send your old device to them. It is a sketchy company. You have to wait in 2 weeks then they will tell you that your device has a problem, so they offer you a very bad quote with a lower value. When you ask them to send your device back to you, you will receive a “broken” device with problems that you have never seen.
Edited: Fix typos.
About 8 months ago I bought a Base Model M1 MacBook Air ($1299 here in Canada + AppleCare= $1550). The laptop has been great and has handled everything I’ve thrown at it especially video editing…so no performance issues to date. I’ve now seen the new 14inch pro and really want it! Also the 8gb ram is fine for now…not sure about the future tho.
Problem is Apple is only giving me $440 trade in value for my Air. It’s a great laptop and is worth way more than $440. And it’s in perfect condition too. Why does Apple do this? Don’t they know they are devaluing their own product…promoting trade in yet ripping people off with the value amount?