As someone who has brought multiple "open box" items from Bestbuy i can say yes you can trust them. The battery maybe toast but it should be good. Answer from mysticzoom on reddit.com
Best Buy
bestbuy.com › custom landing pages › buying guides › outlet guide
Outlet Center Buying Guide - Best Buy
Customers return opened products ... tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent, Good or Fair....
Best Buy Canada
bestbuy.ca › en-ca › help › paying-and-purchasing › geek-squad-certified-open-box-products
Geek Squad Certified Open Box Products | Best Buy Canada
Geek Squad Certified Open Box products have to be in mint condition and cosmetically flawless to receive certification.
Videos
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Best Buy Said This $700 Open Box Gaming Monitor Was "Mint ...
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Is Best Buy Open-Box Worth It? #gaminglaptop #openbox #bestbuy ...
Reddit
reddit.com › r/chromeos › can i trust open box from bestbuy?
r/chromeos on Reddit: Can I trust open box from Bestbuy?
March 10, 2025 -
Basically I came across this device on bestbuy's website and the deal looks too good to be true. So, i have 2 questions to ask
Is this a great deal?
Is it safe to buy open box from bestbuy? Can anyone share their experience if they have purchased an open box from bestbuy before? Are they reliable?
This would be Bestbuy Canada since im from Canada Link to the product -
Asus CM34 Flip
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As someone who has brought multiple "open box" items from Bestbuy i can say yes you can trust them. The battery maybe toast but it should be good.
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Use to work at Best Buy. Open Box is items that are returns and are allowed to be resold (some items can’t like earbuds, etc). Returns are Best Buy are 14-days and use to 45-day for Best Buy members who spent over $3,000 a year. Now returns have changed to be a little longer than 45-day but you pay for their Total Tech Membership. I no longer work there so I don’t know the specifics. So, returns are items that are normally lightly touched. I have bought MacBook Open-box, in 2018, and it is still great. I have bought Apple products, phone (1 time), TV, and accessories like cables all as open-box. If you see a non-Apple Open box item on a deep discount there could be three reasons (that come to mind). It is on sale already, so the open-box is discounted as well. There are cosmetic issues with the product. Dents and scratches. This specific item has been returned before, purchased as Open-box, and returned again. Therefore, it goes on open-box again. Don’t get scared by #3, you wouldn’t know anyway. People return shit literally same day or next day all the time. It is more common than you may think. You can return open-box items, so you can test it out and verify if it meets your expectations. Edit: if warranties are available on that specific item, an open-box item will also be able to get that warranty
Best Buy Canada
bestbuy.ca › en-ca › collection › open-box-products › 113066
Open Box Electronic Deals on Laptops, Computers & more | Best Buy Canada
Shop open-box products that are fully tested and verified to be working perfectly at Best Buy. Find open-box TV's, laptops, cell phones, headphones & more
Best Buy Canada
bestbuy.ca › en-ca › help › paying-and-purchasing › major-appliance-open-box-products
Major Appliance Open Box Products | Best Buy Canada
Open box appliances either come in perfect condition or with minor scratches or dents.
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Open Box Excellent does not mean all items are included. Their incompetent staff does not check to make sure all items are included.
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Open Box means
1. A TV that has been on display in the store and is now put on sale,
2. A TV that was purchased by a buyer who opened the box at home, took the TV out, decided they did not want the TV and returned it back to the store.
In either case some paperwork, or parts could be missing from the box. Make sure the remote, feet, and power cord are included if you buy an open box unit.
Bogleheads.org
bogleheads.org › board index › community › personal consumer issues
Best Buy - "Open Box"? - Bogleheads.org
As mentioned, Best Buy open box has various conditions from Open Box Excellent, which looks new and includes all of the original parts and accessories to Open Box Fair, which has significant signs of use and is often missing "vital accessories" (e.g. power adapter for a laptop).
Reddit
reddit.com › r/bestbuy › my honest opinion on open box
r/Bestbuy on Reddit: My honest opinion on Open Box
June 21, 2025 -
Context I have always heard of Open Box is a great especially if it’s grated as Excellent so I went to Best Buy to get a OLED monitor Open Box and then when I got home hooked it up I saw the most discoloration and burn mark on screen. So I return it for exchange had to go to a different Best Buy Location for the exchange. When I was able to I asked the employee to check for me so it doesn’t happen again since this location was a farther location. He just turned it on and said it was good, I told him can he plug in a HDMI or something to double check but he refused. So had to drive back home to install it again just to have it the same issue but not as serve as the last one but this frustrated me more cause I feel like Best Buy doesn’t check the product. And all they can do is just offer you a return and suggest to buy a brand new one at this point which was $700 more. That whole experience felt scummy likely the pushed me to get the expensive item and only offered me $100 off my inconvenience. Just want to vent that out of my experience and see if anyone has something similar
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I wouldn’t buy a monitor if it’s been grated.
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my opinion as a sales advisor at a BB is that open-box is only worth it for certain items, and not delicate items. for laptops, honestly hit or miss and I always recommend ordering for store pickup or purchasing in-store so that you can open it in front of us. for monitors, I never recommend it. the panels are too delicate to be taking chances imo, and i have often had returns for open box monitors. this might be specific to my store though so my experience is anecdotal, not factual, although it seems that you have had two bad experiences in a row. for small electronics like cables, speakers, gadgets, usually a pretty good deal as most of the time they were returned after minimal-to-no usage. sorry this happened to you OP!
Best Buy
bestbuy.com › discover and learn › tips & ideas
The Best Deals on Open Box Items at Best Buy - Best Buy
Good works like new and is restored to its factory settings. However, it may have minor scratches or dents and could potentially be missing non-essential parts, accessories or original packaging. Fair. Fair works like new and is restored to its factory settings, but it may have larger dents ...
Quora
quora.com › Can-I-trust-and-buy-open-box-electronic-devices-in-best-Buy
Can I trust and buy open box electronic devices in best Buy? - Quora
Answer (1 of 10): To be upfront and honest with you..I don't trust any place including Best Buy to purchase an open box electronic device I have a friend who purchased an open box electronic device for a good deal at a place and has had nothing but trouble with the electronic device. If possibl...
Best Buy
bestbuy.com › best buy › best buy outlet › open-box electronics
Open-Box Electronics Deals on TVs, Laptops, & Appliances - Best Buy
Condition · New · Brand new · Pre-Owned · Products repaired and restored to a like-new state · Refurbished · Used products restored and verified to work · Open-Box · Products returned under Best Buy · Brand · Best Buy Brands · Apple · Samsung · Sony · LG ·
Best Buy Canada
bestbuy.ca › en-ca › collection › open-box-laptops › 48056
Open Box Laptops and Macbooks | Best Buy Canada
They include all original accessories and the full manufacturer’s warranty. If it passes all of the required performance standards, an open box laptop receives the “Geek Squad certified” label. This gives you the peace of mind that the open box MacBook Pro or Chromebook you are buying ...
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Just purchased an “open box” Mac Mini in “good condition”.
Brought it home and before braking the tape seal checked the serial number on the receipt against Apple database.
This Mac was purchased almost 2 years ago and is simply used, not “open box” with no warranty whatsoever. Looks like inside scam to me.
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Go and buy
Best Buy Canada
bestbuy.ca › en-ca › category › open-box-appliances › 10200107
Open Box Appliances - Scratch & Dent | Perfect Condition Appliances | Best Buy Canada
These appliances are either in perfect aesthetic condition or have minor scratches and dents. However, each undergoes a detailed inspection to ensure there are no damages, faults, or missing parts and accessories. You may find small cosmetic dings or marks on the sides or backs of open box ...
Reddit
reddit.com › r/rogally › best buy open box "excellent" condition not so excellent
r/ROGAlly on Reddit: Best Buy open box "Excellent" condition not so excellent
January 18, 2025 -
https://youtu.be/5hYdSVnKrrk?si=Cl7FtD2YG6jJFTY0
Though it was worth a shot to save $115 on an X with an open box. Like often recommended I opened at the store to make sure it looked good and it did. However I made the mistake of not turning it on. I got home then turned it on and let it update. I left the room briefly only to hear the sound of a dying cow groaning behind me. Once I set it up even in idle "Silent" mode it was very audible. I don't know if this horrible coin whine or bad bearings or what.
I returned it and just bought a brand new one which is far quieter and no groan. Best Buy didn't give me a hard time but the employee didn't appear to take note of why I returned it. Hopefully they don't try to sell it again.
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I always gotta recommend to people buying open box to turn it on and at least start setting it up right in the car or even right in best buy with either your phones hotspot or best buy wifi, and just make sure there are no out of the box apparent problems like this, makes it so much easier to just go back in and exchange it/return it if they didn’t note why you brought it back they definitely might to try to sell it again and just mark it down from excellent to good condition lol
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I've bought 'fair" units from there that you couldn't tell were used. I guess it depends on who did the inspection
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Don't necessarily believe anything about Best Buy’s “open box” items. I purchased a computer as Open box - excellent, which Best Buy tells me should include all documentstion, original packaging, full warranty, etc. Upon receipt my purchase came in bubble wrap, caps missing from the keyboard and no documentation. I attempted to get some assistance from Best Buy customer service for a replacement keyboard, but could never reach anyone who could offer any assistance, and the promises that ‘someone’ would get back with me within 72 hours was another lie from Best Buy - the most appalling thing however, when attempted to register ownership for warranty purposes, the manufacturer advised me that there was only 4 months remaining on the initial 12 month warranty. Best Buy is willing used merchandise and fail to advise their customers - don't buy anything from these crooks.
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Buyer beware. They charge a 10 to 20 percent restocking fee on open box products that a crap and do not work.
Best Buy Canada
bestbuy.ca › en-ca › collection › open-box-tvs › 203109
Open Box TVs | Best Buy Canada
Best Buy open box items are all tested and inspected to verify that they work correctly so you can rest assured you’re getting a new item, in new condition, but the packaging may be open.
Best Buy Canada
bestbuy.ca › en-ca › seller › 418240
OpenBox | Marketplace | Best Buy Canada
Open Boxed Electronics · Shop all of their products · Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate?
DealNews
dealnews.com › features › What-Is-Open-Box-and-Should-You-Buy-It › 2206895.html
What Is 'Open-Box' and Should You Buy It?
May 31, 2023 - However, they may actually be brand-new items — just with a nice discount because the box happens to be open. Open-box products are available at many retailers, including Best Buy...
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It means the computer was purchased but returned within Best Buy's return period, usually for some form of buyer's remorse. When it's returned, Best Buy makes sure that the software on the SSD is exactly as it was when it left the store. An open box in "excellent" condition means it has no signs of wear or use.
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Either returned or used as model