The delivery policy for Costco/Novaform toppers is as follows:

1. Costco offers free standard shipping via UPS Ground. Customers who select this option usually receive their topper within 5-7 business days. For an extra charge, Costco also offers express UPS shipping. These deliveries reach their destination in three to five business days.
2. Customers in Alaska, Hawaii, and Puerto Rico must pay additional shipping fees, which are added to the total price during checkout.

Costco does not offer a sleep trial for Novaform mattress toppers:

However, Costco members may return their topper for any reason as long as it was purchased directly from Costco online or at a brick-and-mortar location. The company issues full refunds for all returns. Costco members may coordinate their return online or drop off the topper at any physical store.

Those who buy their Novaform topper from Amazon.com or other authorized retailers are not eligible for Costco’s member return policy. These customers should defer to the return policy of the seller they choose.

Please note: annual Costco memberships are priced at $60 to $120, depending on membership tier and location.

Innocor Comfort offers a 10-year warranty for all Novaform mattress toppers:

1. This warranty is completely nonprorated.
2. Warranty coverage begins on the date of purchase. Innocor Comfort will, at its sole option, repair or replace any topper with a recognized defect. Replacing a topper will not result in a new warranty, nor will it extend the original warranty.
3. Topper owners cover all shipping and transportation charges associated with repairs or replacements.
4. The warranty will cover the following defects:
   • Visible sagging or indentations in the topper surface measuring one and a half inches (1.5″) or deeper.
   • Physical flaws in the topper that cause foams to split or crack despite proper use and handling.
5. The warranty will not cover the following:
   • Visible sagging or indentations in the topper surface that do not measure one and a half inches (1.5″) or deeper, or normal increases in foam softness that do not affect the topper’s pressure-relieving abilities. These issues are considered normal wear and tear.
   • Burns, cuts, tears, stains, and other types of physical damage that occur due to abuse, misuse, or neglect.
6. Innocor Comfort may refuse to inspect defective toppers if the product is deemed to be in an unsanitary condition.
7. This warranty is non-transferable. It is exclusively available to original owners who buy their mattress directly from Costco or through an authorized retailer. Those who buy or acquire their topper from the original owner or a non-authorized retailer do not receive warranty coverage.