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Was working on a paper. Document was saved. While pasting something from excel, word stops responding and quits. Came to reopen document, it’s now blank.
Any advice?
Hi cweiss622,
According to your description, you saved document as a PDF and PDF saved properly.
But Word document will be turned to blank and you need to re-open Word document to see content.
I also tested on my side via two ways, one is File>Export>Create a PDF/XPS, another is File>Save As>PDF. When I finished, the word document was not blank.
Here are some suggestions for you, and I hope they can help you:
- Please make sure your Office client is the latest version.
- Run Office safe mode to rule out add-in impacts.
- Make sure there’s no 3rd party apps & services running on the backed, only Office apps, to avoid any possible confliction. You can perform a clean boot in Windows to determine whether a background program is interfering with Office program.
- If issue remains, try to fix Office client, by performing an online repair.
If the problem persists, could you please provide some information for me?
- The screenshot of Office account, go File>Account>Product Information.
- What happens when you try on new document?
- Does it happen on specific one or all documents?
- When this problem happens to start?
Regards,
Jazlyn
Thanks for replying. Sure enough, when I opened Word in Safe Mode and saved to PDF, the Word doc was fine. So, now, how do I go about determining what add-in may be the problem?