Good morning all,

The whole reason I’m writing this is simple: I hate the College Board.

First off, it’s 2024—who the heck is still using fax machines?

I was trying to request my AP scores from back in 2014. The process requires filling out a stupid form and either mailing or faxing it. I called their office at least 20 times, and here’s what I gathered:

Faxing is “better” than mailing—it’s supposedly quicker.

The process works like this:

You fax your form to an office that the College Board doesn’t even have direct contact with (seriously?).

The fax office receives it, but no one knows when they’ll actually process it or forward it to the College Board.

You have no way to check if it was received.

You have no idea how long it’ll take them to put in your request.

The only thing you’ll know for sure? When they charge you.

They claim the process takes 3-5 business days. It’s been a week for me, and I still haven’t gotten any results. (I’ll explain my situation below.)

Now let’s talk about mailing.

Mailing takes even longer. Here’s how:

You send the form by mail to a P.O. Box (yes, you read that right, a freaking P.O. Box).

The College Board waits for it to arrive, which takes a few days.

Then, the P.O. Box folks take 10-14 days just to process your request and charge you.

After that, it takes another 14 days to deliver the scores to the school.

What kind of speed is this? How lazy can people be? Has no one thought to update this ridiculous system or fire whoever came up with it?

Now back to my story.

I faxed my paperwork on Monday, November 11, 2024.

The form can be faxed to two different fax numbers—one on the document and another one you’re told if you call in.

I was told it would take 3-5 business days to get a confirmation.

So I called back every day to check.

Every single time, I got the same response:

“We don’t know if we’ve received your fax. It’s College Board policy that we don’t have direct contact with the fax office. You’ll just have to wait.”

Excuse me? Who came up with this idiotic policy? And why hasn’t anyone tried to fix it?

Fast forward to today, November 18, 2024.

I called again, back and forth for two hours. Same answer:

“We don’t know if we received it.”

“It’s our policy.”

“You can talk to my supervisor, but they’ll say the same thing.”

Let me be clear: I wasn’t mad at the customer service lady. I know it’s not her fault. It’s whoever wrote this policy and is too lazy or incompetent to fix it.

Then she suggested mailing it in again.

I asked her, “Okay, but how the heck am I supposed to know if you’ve received it?”

Her answer? “There’s no way to find out.”

There's no way, no one in their office doesn't have access to see the request, I just simply don't buy it.

After two hours of this nonsense, I finally got through to their department head, who- SURPRISELY- has the access to check if my request was received. Turns out, they had received it, and I was told to wait a few more days for my card to be charged. He also said my scores should arrive by December 5th. The entire call with him took less than two minutes.

Moral of the story: Don’t let them push you around if they can’t give you a straight answer. As a veteran, I don’t take “I don’t know” for an answer.

Has anyone had to request archived ap scores from College Board to send to WGU? Apparently after four years of your most recent high school ap exam they archive the scores and in order to request them you have to fax College Board... it’s been almost two weeks and I haven’t heard back from them and I’m trying to start my semester on March 1st 😭

UPDATE: WGU finally sent me an email today 2/23 stating they received my AP scores. Took just under a month for college board to process and send. Hope this helps anyone wondering about the turnaround!