Hello everyone, I been trying to pay my phone bill and it kepts telling me that. Why is that?

EDIT (7/2/24): Hey yall! You probably found this post by searching up the problem. The solution for me at the time was contacting support and having someone send you a text message to pay your bill. From what I could infer at the time, the issue HAS to be the zipcode of whatever card youre using/whatever billng address not registering correctly. You could enter it in 1,000,000 times and it still wouldn't work. Use a different card or contact service. If this issue is STILL going on, I recommend switching phone providers, haven't had an issue SINCE!

Okay so I have tried to play my bill for 2 hours. I called in to the service number because this is the second time I'm having this issue and I am beyond frustrated. When the lady on the phone tried to process my payment, she said my card was declined even though I had more than enough money to cover my bill. So, I called my bank and they said that there is no block on my card and that I had more than enough money to pay my bill. They also said that my address and zip code were correct, so there's no way that it was customer error.

So I tried the app, the automated system AND the website and all three kept saying that my information was wrong when I know it isn't??? There's money on the cards I am using, all of the information was confirmed correct... I'm at a loss. I just want to pay my phone bill.

Is anyone else having this issue????

Edit: Apparently, this is an issue that has been going on for several years... (see photo)

Edit 2: So I called them back after contacting my bank, they still cant solve this issue and I am at a loss. How am I going to get service??????????????

Edit 3: Okay so I'm rolling through all of the systems again. All of the cards I am using are not enrolled in auto pay. Here are the results:

myCricket App: Tried google pay: Error popped up saying that there was a problem trying to connect to the server. Tried to enter in my card details, says that my information is wrong.

Quickpay: Tried 2 cards, says that my information was entered in incorrectly and to recheck my information.

Payment tab: Same as quickpay.

Cricket website (Desktop): Same as quickpay.

Cricket website (Mobile): Same as quickpay.

Automated system: Same as quickpay "Hmm.. I'm having some issues (yadda yadda yadda).." entered number twice, no dice.

I dont want to spend my money on a refill card only for that to be declined too.... Is there literally ANYONE who can help me out???