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I got my phone from cricket about 2 years ago and have been paying monthly for a warranty (already a huge mistake) well my phone has been having issues and just today my phone charger overheated and burnt the charging port of my phone. So I either need to get this fixed or get a new phone entirely. I called in to my cricket store and found out the warranty process goes through another company which I'm upset about cause they never told me that when I signed up for it, but I just wanted to know how long it'll take and if it is worth it
I have a 5 month old Samsung phone I directly purchased with Cricket with Cricket Protect. No issues until it failed internally (no external damage). I have called Cricket customer service 9 separate times, and i am either re-routed to multiple operators then dropped, or if I leave my callback number for service, they NEVER have called back (3 separate times). Any helpful suggestions?