I've been having a minor but highly annoying problem with an NAD C658 preamp/streamer that I purchased from Crutchfield over a year ago. The unit is still under warranty, and the NAD website said to initiate a warranty claim thru the original retailer.

I call Crutchfield to do just that, and 5 minutes later they are shipping me a brand new unit, and sent me a return label to send the old unit back.

I thought I'd have to send it to a repair shop, wait 6 months to get it back, cobble together an interim solution so I could continue to listen to music in my office and I'm just thrilled that I don't have to do any of that.

Anyway, just wanted to pass along a great experience with one of the bigger online electronics retailers. It's 2022, almost 2023 and customer service like that is just such a rarity. And also such a treat when you experience it.

Looking to pick-up Sony's xs-163es speakers, don't want to buy from Crutchfield anymore since I believe they're an American company. Actually returning some purchases I made to buy from Canadian companies instead, but don't know where to get it.