Please make sure to read the common questions. If you are posting tracking info don't include your tracking number as it contains personal information. https://www.reddit.com/r/UPS/about/sticky?num=1 I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com

Duties/brokerage (if paperwork is done by the carrier) are always assessed for cross-country sales, more or less. These fees are not part of the shipping cost via UPS normally, as they are not fees for actually transporting the package. Duty fees is what your country is taxing you for importing an item instead of buying one in your own country. Brokerage is what UPS is charging for doing the clearance paperwork/submission for you. Depending on the exact service level that the seller paid for when shipping, there's options for the seller to specify that they want to pay those fees for you when they happen (DDP). If that is not done, then the recipient pays the fees (DDU/DAP). If you want to avoid brokerage charges in the future, then you will have to submit the paperwork (invoice and such) to Customs before the package hits your country (usually part of the border patrol part of your country's government). For a UPS package you want to call the UPS customer service number and let them know that you'll be self-clearing as soon as you have the tracking number from the shipper. The details vary, so lookup how to "self-clear" in your own country for steps. If you have ordered foreign stuff before and not had to pay duties/brokerage, then it was likely one of the following three situations. The item had already been imported, it was already cleared and in your country (for example buying from an import shop). Thus the taxing and paperwork was already done, so it was a standard domestic shipment to get to you. The seller opted to pay your taxes and the brokerage for you (sometimes done for high-value shipments, designer purses or whatever). Lots of sellers aren't doing this anymore though, to save money. The item was below the "de minimis" value and thus not taxed (and the seller paid for the brokerage for you). What the minimum value for taxing is and if it even applies depends wildly. When the item was ordered, which country it came from, which country it came to, even the specific combination of those, etc. More on reddit.com

I've read so many different reddit ... with UPS' customs fees but none of them seem to have a solution other than mailing in a cheque. A while ago in September I ordered a package and it came from the US to Canada. I checked every day on the tracking to see if there were customs fees to pay but there was never a "pay now" button so I assumed there wasn't any. A couple days after I received my package, I got a customs brokerage invoice... More on reddit.com

Here you can find a blank copy of an invoice and a guide how to fill it out, hope this helps.

More on reddit.com