I have Dell SupportAssist v4.0.3.61632 installed. Per my attached screenshot, the 'Another scan is in progress. Please try again after some time. We were unable to start the scan as another scan is already in progress.' I have deleted, reloaded, and re-run the app several times. I continue to receive the same error message. What is being done to resolve this error/problem?

Hi everyone, A new version of Support Assist is available today. Please install the latest version and test it.Explore SupportAssist for Home PCs | Dell US If you continue to experience this issue after updating, let us know in this thread.

Yes. Dell is more interested in trying to spin off shit versions of their SupportAssist software to shamelessly sell you their crap products that can't update anything because they've decided to bloat the tool so much. Completely unacceptable.

Hello, I’m Onkareshwar, a Supervisor at Dell Social Media Support. Dhanashri has brought this matter to my attention. I want to express that I fully understand your frustration regarding this situation, and I truly apologize for all that you have gone through. It is never our intention for any of our customers to face a negative experience. In fact, customers like you are incredibly important to us, and we are committed to fostering a positive relationship.   I realize that you have expressed your desire to reinstall the OS.  Muazzamali has already provided you with the instructions for OS reinstallation. Please adhere to the instructions and proceed with the OS reinstallation. Ensure that you back up all your essential data before starting the OS reinstallation.   If you choose not to proceed with the OS reinstall, kindly let us know, and we will seek an alternative solution.   Rest assured that I will personally monitor the case until it is completely resolved. Thank you once again for your ongoing patience and for working with us on this matter.

Hi Brizy99: I checked the entire Dell Customer Care Wiki at https://www.dell.com/community/en/topics/customer-care-wiki and can't see any topic that explains how to escalate a support request or file an official complaint with a Dell ombudsman, if one even exists.  I can also sympathize with your frustration with the poor customer service you've received to date. I had a basic 1-year service warranty for my Inspiron 5584 and went in circles being passed from one unhelpful @DELL-Cares customer support rep to another for months trying to get a problem fixed (which they never did), and the day my service warranty expired they refused to provide any further support unless I paid for an extended service warranty or out-of-warranty repair.  I did neither since I felt doing so would be a waste of time and money to do so. That being said, now that Dell's automated bot has moved your topic to the SupportAssist for PCs board you can see that there are many other Dell users having problems running SupportAssist v4.0.x and higher since it was first released back in March 2024.  If your next phone call with a Dell service manager doesn't provide a satisfactory resolution post back and let us know your Dell computer model, Windows operating system [open a run dialog box (Windows key + R) and enter winver to find your version and OS build number] and BIOS version [open a Run dialog box, enter msinfo32 to open your System Information panel, and look for the 'BIOS Version/Date' field] we might be able to help you get SupportAssist running on your system. It would also be helpful to know your current SupportAssist version shown at Control Panel | Programs | Programs and Features and whether you see any warning or error message when you try to launch SupportAssist. In the mean time please read my 02-Jan-2024 post in WjSturgis' Support Assist will not run about the current SupportAssist v4.6.3 (released 24-Dec-2024) as well as employee DELL-Nat M's reply in that same topic. _____________________________________ Just FYI, I uninstalled all SupportAssist-related programs from my Inspiron 5584 after my service warranty expired - they were too buggy, consumed too much CPU and RAM, and the 'system optimization' scans (Clean Files / Tune Performance / Optimize Network) were too aggressive and had the potential to do more harm than good.  For example, see my 12-Jul-2021 posts in ex-jedi's Prevent Automatic Recycle Bin Emptying about the over-aggressive registry cleaner included with the Tune Performance scan (now called Boost Performance in SupportAssist v4.x). When I still used SupportAssist v3.x I turned off all automatic background scanning at Settings | Scans and Optimizations (see the SupportAssist v4 User Guide ) and would only run 'Update Software' and 'Scan Hardware' tasks manually from the Home tab of SupportAssist to prevent any unexpected updates or unwanted changes to my system.-----------Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.5247 * Firefox v133.0.3 * Microsoft Defender v4.18.24090.11-1.1.24090.11 * Malwarebytes Premium v5.2.4.157-1.0.5116 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.4.0 * My Dell v2.2.6.0 * Fusion Service 2.2.14.0

Welcome! This community is user to user based with some moderation from Dell employees.  Am going through some info to guide you to the right direction.  For order relate queries, contact Dell-Care agent on Customer Care forum.  For technical and warranty support, click on Get Help Now button on lower right of this screen to open a case with Support. Forum mods can and will bring attention to backend engineering only if the issue in this thread has accumulated to certain threshold (number of posts) with evidence affecting hundreds or thousands of customers (still a very small number comparing to millions of devices shipped out every year). To receive help and input from fellow users, you must provide your system information including the operating system used.  Describing event leading to the issue, screenshot or picture will certainly help.  Do not post the private service tag on this public forum.  Do not reposting the same issue or complaint as it's considered spamming. Support Assist app has quite a history with many issues.  Currently, only a few posts inquiring assistance in the Support Assist forum.  Personally, I don't use those Dell tools and apps as they are redundant and slowing down system performances.  For any system I customize and work with, I perform a clean Windows installation to remove all Dell apps and tools.  I only use Windows Updates and having trouble free down the road.

Version 4.0 is buggy and causes sporadically stutters every 15 minutes on my AW17R3. I thought that disabling the dell SupportAssist services would solve the problem. But no, so the only solution is to uninstall dell support assist. I have given it one more chance and installed it again, but if it continues to cause stutters, it's the end.