I bought some clothes that are being shipped from Australia to Canada and i received this email from [email protected] I have ordered from brands in the USA in the past that have shipped through DHL and i paid the duties and customs fees at my door on delivery. I Just want to make sure this is legit and that it is not some sort of scam? Do i have to pay through here or can i still pay upon delivery? They have sent me multiple emails and i have even gotten messages on WhatsApp. When i click the link it takes me to del.dhl.com. Im hesitant to pay as i usually get scam texts after making online purchases telling me to pay taxes etc. even when i click my tracking number and it shows me updates on the DHL site it doesnt show anything about having to make a payment first. What do i do?

Maybe this is a silly question, but I'm honestly a little confused.

I (based in the UK) ordered a Christmas gift online for someone in Canada, which the online store sent through DHL. DHL contacted me about paying the customs/duty charge, and while I tried to pay this myself, after some back-and-forth over the payment not going through, it's clear that my UK bank card won't work, so the Canadian receiver is going to have to pay the charge. After some Googling, as the DHL website says that "DHL Express (Canada) will pay the charges on the receiver’s behalf and collect payment from the receiver prior to or on delivery", I decided to have the reciever pay on delivery. However, the package has been listed as "on hold" since December 18. Prior to that, it was listed as "On hold awaiting for payment of shipment related fees".

So for those of you with experience of dealing with DHL, does this mean that DHL has paid the customs/duty charge, and the package is just idling somewhere waiting to be put on a delivery truck? Or is it waiting for the customs/duty to be paid by the gift reciever, even though the website said that the reciever can pay on delivery? Nowhere does it say a "payment of shipment related fees" has been processed/accepted/whatever. Some threads/websites make it seem like the customs/duty has to be paid BY THE RECIEVER before DHL will deliver the package--that DHL doesn't pay the customs/duty on the reciever's behalf--but this contradicts the website. What is the truth.

If I've ever used DHL, it was so long ago that I don't remember going through all this, and I'm a bit stressed as I don't want this Christmas gift to be returned or destroyed. Any advice/clarification would be appreciated. Thank you! :)

I recently purchased a watch on chrono24 and its being shipped via DHL from Japan to Canada.

I received a text from DHL asking to pay a import duty payment. So here is my question to the community. Is this normal? I have purchased many items from other countries but the duty fee was later sent to me from the Canadian boarder services as a bill that I had to settle at a later time.

I was not expecting one from DHL directly. Makes me wonder if this is legit and if I can ignore it, as how is DHL able to charge duty fees? I don't want to later be hit by yet another bill from the boarder services. (also i know chrono warn there will be duty fees, im was fully expecting that just not from DHL)

Thanks in advance

EDIT: for anyone in a similar situation, it was a legit fee from dhl, they pay your duty fee for you. i had to pay it to complete delivery. ty to everyone who responded.