Small Business Trends
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
February 5, 2025 - Private sellers have the option ... and must inform customers through their policy that they can initiate a return within 14 days....
eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
1 month ago - Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision.
Buyer trying to return item after 30 days
Buyers have up to 30 days from the date of delivery to file with eBay, or up to 180 days from the date of payment to file with PayPal. (Source: eBay Money Back Guarantee and PayPal Policy ) More on reddit.com
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March 15, 2019eBay's return window is WAY too long.
Meanwhile, you get two days to refund the buyer once the item shows delivered back to the seller on a return. More on reddit.com
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January 8, 2025What is the return policy as a seller?
The best way to handle it is to set your return policy so its 30 day returns, but buyer is responsible for return shipping costs. It cuts down on a lot of the casual shoppers treating eBay like Amazon when they have to pay to ship it back. More on reddit.com
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September 15, 2024Hi guys! Is eBay's policy of return 30days from purchase date or 30 days from receiving the item, shipped tacking date?
It's 30 days from the date it was marked as delivered. Honestly if you get close and haven't reciebed the piece open a return and close it if the piece comes. If it doesn't come before the return window closes send the item back for a refund. More on reddit.com
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July 20, 2024Can I decline an eBay return request after 30 days?
Sellers can decline a return request if 30 days have passed because the money-back guarantee has expired. A buyer can still open a request to discuss the order details, but there is no longer an obligation on the seller to accept it for any reason.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
Does an eBay seller have to accept returns?
All eBay sellers must state their returns policy up front in their shop posts. Private sellers can include a no returns policy, although they are still subject to eBay’s Money Back Guarantee. Business sellers must accept returns by law and let customers know via their policy that they can request a return within 14 days.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
How do I refund an eBay managed payment?
Managed payments are a good way to sell and get paid in the same place, with buyers able to use a wide variety of eBay-protected ways to pay including by credit card. To refund via managed payments, follow these steps:
1. Select Send Refund from the dropdown menu in the My eBay Sold tab.
2. Select a reason for the refund.
3. Enter the refund amount at the item or order level.
4. Confirm the refund amount and select Send Refund.
smallbiztrends.com
smallbiztrends.com › 2021 › 06 › how-to-refund-a-buyer-on-ebay.html
How to Refund a Buyer on eBay
Videos
33:18
eBay’s Return Policy is Changing - YouTube
16:35
Does Your Return Policy Really Matter to eBay? - YouTube
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eBay Allowing Buyers To Request Returns Beyond 30 Days - YouTube
Understanding eBay's New Return Policy and How It Affects ...
09:17
eBay Just SCREWED Sellers! 🚨 New RETURN Policy is INSANE! - YouTube
19:13
What’s Your eBay Holiday Return Policy? Is it More Than 30 Days?
eBay
ebay.ca › help › buying › returns-refunds › returning-item
Return an item for a refund | eBay
The seller has 3 business days to get back to you. How they can respond depends on the reason for your return: ... Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund – depending on their returns policy, this may or may ...
Quora
quora.com › A-buyer-on-eBay-wants-to-return-an-item-after-1-month-for-it-not-working-however-this-item-was-perfectly-fine-when-I-shipped-it-out-and-I-already-spent-the-money-Do-I-have-to-accept-the-return
A buyer on eBay wants to return an item after 1 month for it 'not working' however this item was perfectly fine when I shipped it out and I already spent the money. Do I have to accept the return? - Quora
Answer (1 of 26): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. If they open a case after the 30 days, the Seller normally has ...
EBay
community.ebay.com › t5 › Selling › How-does-eBay-count-days-for-30-day-return-policy › td-p › 34075098
How does eBay count days for 30 day return policy? - The eBay Community
December 3, 2023 - If you are responsible for providing return shipping and do not upload a label, we may wait up to 35 business days from the date the return was accepted before closing the return. ... 30 day policy means that the buyer has 30 days to start a return.
eBay
pages.ebay.com › seller-center › seller-updates › 2018-spring › simplified-returns.html
Seller Updates | Seller Center
Read eBay Seller Updates and learn about recent and upcoming changes to topics such as payments, listings, and shipping.
Reddit
reddit.com › r/ebay › buyer trying to return item after 30 days
r/Ebay on Reddit: Buyer trying to return item after 30 days
March 15, 2019 -
I sold an item about a month and half ago. It states in my ad and listing that I do not accept returns. Last night I get a message that the item "is not as described" because it has a lock that seller claims does not work. I know for a fact that it it is locked because I shipped it in the lock position, but to unlock it you need to press a small button, and I am afraid the buyer broke it by forcing it to unlock. What are my options here? Flat out deny it? Ask for proof? He just messaged me about the request and I don't think he put an ACTUAL request if that matters.
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Buyers have up to 30 days from the date of delivery to file with eBay, or up to 180 days from the date of payment to file with PayPal. (Source: eBay Money Back Guarantee and PayPal Policy )
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Ignore them. Do not respond. The eBay policy ends at 30 days. They may take it up with PayPal, but that’s a future-you problem.
Zenstores
zenstores.com › tutorials › how-handle-ebay-returns
How to Handle eBay Returns
September 3, 2019 - If you accept the return the buyer has 14 working days from when they first opened the return to send it back. Once you receive the item you have to inspect it and make sure it meets eBay's policy for the condition of returned products.
eBay
ebay.com › help › buying › returns-refunds › returns-missing-items-refunds-buyers
Returns, items not received, and refunds for buyers | eBay
Once you've opened a return request or reported that an item hasn't arrived, the seller should respond within 3 business days.
eBay
ebay.com › help › selling › managing-returns-refunds › handling-return-requests › setting-rules-return-requests
Setting up your return policy | eBay
Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. You can offer 14-day returns in the following categories:
eBay
community.ebay.com › t5 › Returns › Please-help-Buyer-want-to-return-item-after-almost-2-months › td-p › 32710122
Please help! Buyer want to return item after almos... - The eBay Community
April 8, 2024 - The CS agent advised that item is no longer covered by the EMBG as it’s been more than 30 days. She also told me they haven’t paid through PayPal but with a Visa card so it’s unlikely a PayPal dispute would be opened.
Reddit
reddit.com › r/ebay › ebay's return window is way too long.
r/Ebay on Reddit: eBay's return window is WAY too long.
January 8, 2025 -
I have all my listings besides a select few set to free, 30 day returns. I can understand 30 days. What I can't understand is how eBay allows the buyer to use the item for 30 days, open a return case and then get an additional 3.5 weeks to return the item. Before COVID, it was 5 business days to return the item. Even as a buyer, that seemed fair. The buyer having the item in their possession for almost two months is absolutely ridiculous. I find it hard to believe most buyers require that much time to make a trip to the post office.
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Meanwhile, you get two days to refund the buyer once the item shows delivered back to the seller on a return.
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Agreed - I had a buyer "borrow" a pair of expensive snowpants - for 60 days. Oh, and don't get me started about the fur coats that "don't feel real" .... buy them, and wear them to your holiday party AT MY EXPENSE
eBay
ebay.co.uk › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee | eBay
The first step is to let the seller know by requesting a return. For most purchases, you have 30 days from the delivery date to request a return, but you may have more time if the seller offers a longer return window.
eBay
community.ebay.com › t5 › Archive-Motors › Buyer-wants-to-return-after-14-days › td-p › 23510382
Buyer wants to return after 14 days - The eBay Community
On October 25th I purchased a cell phone from seller [removed by moderator], order number 011376119630. Because the seller did not fill out the invoice correctly, Brazilian customs returned the product.
eBay
community.ebay.com › t5 › Archive-Selling › What-is-a-14-day-return-Buyers-can-return-items-outside-of-your › td-p › 18043255
Selling - The eBay Community
Many buyer behaviors damage our ... ... I have a pre-owned jewelry item for buy it now or Best offer with free shipping. 30 day return buyer pays....
eBay
community.ebay.com › t5 › Shipping-Returns › Return-Policy-14-days › qaq-p › 25169620
Shipping - The eBay Community
years wasting my money with shipcover ''ship cover '' insurance ... first package lost could no file a claim until 30 days after , so that alone is a lot of room for scamers so i waited 30 days but really 31 days until i could file a claim i ...
eBay
community.ebay.com › t5 › Simplified-Returns › No-more-14-Day-returns-allowed › td-p › 28175572
No more 14 Day returns allowed?? - The eBay Community
February 28, 2018 - "Certain product categories have unique retail standards and sellers will be able to offer variations on the new returns policy options. Categories that will continue have the option to offer 14-day returns include Collectibles & Art, Cameras ...
EBay
community.ebay.com › t5 › Selling › Length-of-Return-Time-is-Way-Too-Long › td-p › 34502248
Length of Return Time is Way Too Long - The eBay Community
April 22, 2025 - Your 14 day return policy only applies to remorse returns (i.e.
CouponFollow
couponfollow.com › home › research › everything you need to know about ebay's return policy
Complete Guide to eBay’s Return Policy | CouponFollow
When setting up their return rules, an eBay seller can either choose “no return,” “7-day return,” “14-day return,” “30-day return,” or “60-day return” for each of their listings.
EBay
community.ebay.com › t5 › Shipping › 14-day-return-policy › td-p › 29531497
14 day return policy - The eBay Community
February 25, 2019 - You must notify me by eBay email at once and ship it back to me within 14 days. The return shipping cost is your responsibility. The returned item or items must be in the same condition as when you received them.