A customer purchased a trading card from me at auction, total being around $13. I sent the card via eBay Standard Envelope in it shows as having been delivered on Friday.
This weekend the buyer messages me saying the card has not arrived, and is trying to go through USPS to find it. According to him, USPS needs a full tracking number, not the one eBay uses for standard envelope. I messaged him back saying that I only have the number provided by eBay. He accepted that answer, but then messaged me back today saying it looks like he’s out of luck and asking me if I have another copy of the card.
I’m smelling a rat, but I guess I should ask to be sure...do eBay tracking numbers (ESU123456, for example) have a USPS counterpart that can be used on their site?
What is eBay Delivery Services?
eBay Delivery Services is a shipping platform that collaborates with Packlink, aiming to simplify the process for sellers who want to ship their sold items. More importantly, when you sell something on eBay and need to send it to the buyer, Packlink steps in to oversee the shipment, handle payments, and even address technical matters or support queries related to those confirmed orders.
Think of it as a helpful partner for eBay sellers, making sure of smooth delivery experiences. Using eBay Delivery doesn't require any extra charges. Just sign in with your regular eBay details, and you're ready to benefit from this service.
What are eBay shipping methods?
eBay shipping methods depend on the seller's location and the size and weight of the package. Usually, when the products are shipped from the United Kingdom or the United States, the GSP (Global Shipping Program) created by eBay is used by the sellers and the packages are sent with Pitney Bowes (an American global technology company known for its mailing equipment). Whereas sellers located in China often use couriers such as China Post or again China EMS ePacket services.
All of these couriers use a variety of shipping methods including air, rail, road, and sea, all of which have an impact on the delivery time of the product. Generally, the faster modes of shipping, such as via aircraft, are more expensive. Orders sent via road or sea can take the longest. Although, if the final destination always plays a part, rural destinations also extend delivery timeframes. The seller should provide an estimated delivery time for the buyer upon purchase.
eBay orders generally involve many different couriers and this is why Ship24 is useful to allow buyers to track their parcels without having to enter their tracking number onto multiple courier websites. Instead, they can enter the code solely on Ship24 regardless of which courier is handling the eBay parcel and get instant information on its whereabouts.
Which couriers do eBay delivery services use?
eBay uses several integrated shipping couriers to deliver and transport orders to the destination address. Some of the domestic couriers they use for shipping are LaserShip, DHL eCommerce, and FedEx. eBay delivery services also use global tracking and shipping.