Hi @thesaturdayafternoon,

Official emails from GitHub will only come from support@github.com.

If you would like to report this as phishing, the best route to get this to the proper GitHub team is to use our abuse reporting tools. Here's all the info:

• Reporting abuse or spam
• Reporting a user
• Reporting an issue or pull request
• Reporting a comment

You can report behavior and content that violates community guidelines and terms. We are going to close this post, but for this and any future incidents, please refer to the links above.

Thank you!

Hey, GitHub doesn’t have phone support but you can send over a message to them here: GitHub Support

On the other hand, I am a human, perhaps posting your question here might resolve it faster. Let me know if I can help and happy new year!

If you were charged twice for Copilot Pro and have waited over ten days with no support response, try the following:

• Check your spam or junk email folder for replies.
• Reply to your original support ticket to follow up.
• Contact GitHub Support through their contact page or Twitter @GitHubHelp.
• Consider contacting your bank or payment provider to dispute the duplicate charge if necessary.

If you found this helpful, please mark the answer!