Hey @dr-nyt, I just want to share my own experience using GitHub Support, it seems like the waiting time for a reply does vary.
Sometimes its pretty quick (got a reply within 3-4 days). While at times, I have tickets that remain open and unreplied for a number of weeks.
How long the waiting time is depends on a variety of things as you've already pointed out - e.g. the number of tickets they receive, the amount of staffing they have etc. Waiting time can also be prolonged especially for more complex issues that require some investigation (e.g. account related matters etc).
Hopefully, by posting this on GitHub Discussions, it can help increase the visibility of the issue you're facing so that a relevant @github-staff or github support enginner can follow up on that.
TLDR: I guess the only solution right now is to wait for a few days more and hopefully the relevant GitHub staff can assist you on your issue.
GitHub
support.github.com
Sign in for Software Support and Product Help - GitHub Support
GitHub Support · Sign in for support and to view your existing tickets · Continue with GitHubContinue with GHE.comSign up for GitHubCan't sign in or don't have an account?
GitHub
github.com › topics › ticket-system
ticket-system · GitHub Topics · GitHub
laravel event-management self-hosted ticketing-system ticket-system multi-vendor event-planning private-events live-events event-ticket-selling-website online-classes bookmyshow-clone ticket-booking-app multiday-events whitelabel-web eventbrite-alternative tito-alternative attendize-alternative zero-commission ticketmaster-api-alternative
No response from GitHub Support
Select Topic Area General Body After 5 days I've received no response to my GitHub Support Ticket. I would've waited more but looking at this discussion I've realized that my waiting ti... More on github.com
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January 11, 2023How long on average does it take for a ticket on support to get a reply
It’s all anecdotal as GitHub don’t appear to publish such stats. So just going by people who have posted in the sub about this an average appears to be around 1-2 months. It depends on things like the plan you are on and the reason for the ticket. More on reddit.com
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July 10, 2024What is GitHub Premium Support for?
GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.
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GitHub Premium Support · GitHub
How do I contact GitHub Premium Support?
If you are an existing GitHub Premium Support customer, please sign in to our support portal. If you don’t already have GitHub Premium Support, please contact sales.
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github.com › enterprise › premium-support
GitHub Premium Support · GitHub
How long does GitHub Premium Support take?
GitHub Premium Support and GitHub Premium Plus Support Plus customers have service-level agreements (SLAs) for initial response. For urgent priority tickets, the initial response SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high-priority tickets, the initial response SLA provides a four-hour time.
We currently do not provide estimates for time to resolution, as the complexity of tickets varies. However, we review these metrics on a regular basis and reduce times whenever possible.
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GitHub Premium Support · GitHub
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GitHub
github.com › orgs › community › discussions › 156265
How to open a support ticket? · community · Discussion #156265
At the top of the page, under "How can we help?", choose a topic or click open a support ticket.
GitHub
github.com › opensupports › opensupports
GitHub - opensupports/opensupports: OpenSupports is a simple and beautiful open source ticket system · GitHub
OpenSupports is a simple and beautiful open source ticket system - opensupports/opensupports
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Github
gwu-libraries.github.io › Tickets.html
Tickets in Github | gwu-libraries.github.io
Descriptions should include #references to other tickets where appropriate. This helps to navigate between cross-connected issues. When mentioning other github users, use @mentions, as this will trigger Github to notify each user mentioned.
Reddit
reddit.com › r/github › how long on average does it take for a ticket on support to get a reply
r/github on Reddit: How long on average does it take for a ticket on support to get a reply
July 10, 2024 -
I opened one yesterday and I am getting crickets from them.
Top answer 1 of 12
5
It’s all anecdotal as GitHub don’t appear to publish such stats. So just going by people who have posted in the sub about this an average appears to be around 1-2 months. It depends on things like the plan you are on and the reason for the ticket.
2 of 12
5
I made a support ticket 35 days ago for my suspended account and I have yet to receive a response.
GitHub
github.blog › home › changelogs › support ticket priority for github enterprise
Support ticket priority for GitHub Enterprise - GitHub Changelog
April 30, 2025 - Support tickets created for GitHub Enterprise are assigned a priority based on the circumstances and impact of the issue. Enterprise members with support entitlements were able to suggest the initial…
GitHub
github.com › enterprise › premium-support
GitHub Premium Support · GitHub
If you are an existing GitHub Premium Support customer, please sign in to our support portal. If you don’t already have GitHub Premium Support, please contact sales. Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal.
GitHub
docs.github.com › en › support › contacting-github-support › creating-a-support-ticket
Creating a support ticket - GitHub Docs
Obtain information that can help GitHub Support track, prioritize, reproduce, or investigate the issue. Include full URLs, repository names, and usernames wherever possible. Reproduce the issue if applicable and be prepared to share the steps. Be prepared to provide a full description of the issue and expected results. Copy exact wording of all error messages related to your issue. Determine if there is an existing ticket number in any ongoing communications with GitHub Support.
Medium
medium.com › @hadiyolworld007 › why-github-issues-feel-like-customer-support-tickets-06b74ae7ea32
Why GitHub Issues Feel Like Customer Support Tickets | by Nikulsinh Rajput | Medium
August 30, 2025 - Here’s how an “issue” often mutates into a support ticket: ┌─────────────┐ │ User Problem│ └───────┬─────┘ ▼ ┌─────────────┐ │ GitHub Issue│ (expected: bug report / feature request) └───────┬─────┘ ▼ ┌─────────────┐ │ Maintainer │ (triage, debug, reproduce, explain) └───────┬─────┘ ▼…
GitHub
github.com › roy-ht › git-ticket
GitHub - roy-ht/git-ticket: git-ticket is a git extension to help developers manage the issue/ticket tracking system. · GitHub
git-ticket is a git extension to help developers manage the issue/ticket tracking system. - roy-ht/git-ticket
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GitHub
docs.github.com › en › support › contacting-github-support › viewing-and-updating-support-tickets
Viewing and updating support tickets - GitHub Docs
Navigate to the GitHub Support Portal. In the header, click My Tickets.
GitHub
github.com › wedow › ticket
GitHub - wedow/ticket: Fast, powerful, git-native ticket tracking in a single bash script. Dependency graphs, priority levels, zero setup. · GitHub
January 4, 2026 - Fast, powerful, git-native ticket tracking in a single bash script. Dependency graphs, priority levels, zero setup. - wedow/ticket
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GitHub
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Viewing and updating support tickets - GitHub Enterprise Cloud Docs
You can view your support tickets, collaborate with colleagues on tickets, and respond to GitHub Support using the GitHub Support portal.
GitHub
github.com › osTicket › osTicket
GitHub - osTicket/osTicket: The osTicket open source ticketing system official project repository, for versions 1.8 and later · GitHub
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GitHub
github.com › orgs › community › discussions › 164240
Why github support didn't reply my ticket? · community · Discussion #164240
Ticket ID (if known): #YOUR_TICKET_ID Account Email: youremail@example.com (replace with yours) Thank you for your assistance. ... Beta Was this translation helpful? Give feedback. ... Sign up for free to join this conversation on GitHub. Already have an account?
GitHub
docs.github.com › en › enterprise-cloud@latest › support › contacting-github-support › creating-a-support-ticket
Creating a support ticket - GitHub Enterprise Cloud Docs
Obtain information that can help GitHub Support track, prioritize, reproduce, or investigate the issue. Include full URLs, repository names, and usernames wherever possible. Reproduce the issue if applicable and be prepared to share the steps. Be prepared to provide a full description of the issue and expected results. Copy exact wording of all error messages related to your issue. Determine if there is an existing ticket number in any ongoing communications with GitHub Support.
GitHub
docs.github.com › en › enterprise-server@3.14 › support › contacting-github-support › creating-a-support-ticket
Creating a support ticket - GitHub Enterprise Server 3.14 Docs
Obtain information that can help GitHub Support track, prioritize, reproduce, or investigate the issue. Include full URLs, repository names, and usernames wherever possible. Reproduce the issue if applicable and be prepared to share the steps. Be prepared to provide a full description of the issue and expected results. Copy exact wording of all error messages related to your issue. Determine if there is an existing ticket number in any ongoing communications with GitHub Support.
GitHub
github.com › topics › ticketing-system
ticketing-system · GitHub Topics · GitHub
react open-source php events laravel event-management self-hosted event-registration door-management sell-tickets ticketing-system event-ticketing ticket-selling eventbrite-alternative tito-alternative attendize-alternative sell-tickets-online tickettailor-alternative event-check-in