I’ve been using GoDaddy for the past nine years, despite some issues, simply because I couldn’t find a truly reliable alternative. At least their customer support used to be decent. Even though the agents were outsourced (mostly from India and Pakistan), they actually knew what they were talking about. They understood technical issues, could troubleshoot properly, and were genuinely helpful.

But now it’s a complete disaster. GoDaddy has clearly cut costs and replaced those knowledgeable agents with people who seem to have zero technical understanding. All the agents I tried to communicate with are Indians with a very poor understanding on troubleshooting. (I am an Indian, so I can guess easily from their names) Their only job is to push unnecessary products, and they rely entirely on copy-pasting responses from a script. They don’t actually grasp the issues being reported.

Let me give you just one example of the nonsense I’ve been dealing with:

GoDaddy recently introduced a new scheme to push their website product (not domains—actual websites). Somehow, this got automatically activated on all my domains, even though I never signed up for it. There’s no opt-out button, and when I click to manage a domain, instead of taking me to the usual settings (renewals, privacy, SSL, etc.), it redirects me to something called "YOUR BUSINESS." It’s completely unintuitive.

I’ve spent the past two hours talking to three different support agents, and none of them even understand what I’m asking. They keep giving me generic responses that have nothing to do with my issue. It feels like they assume the only reason people contact support is because their website is down.

It’s genuinely baffling how incompetent they’ve become.