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Old Hotmail account restored — but inbox is blank before 2018. Any way to recover earlier emails?
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Dunja G, thank you for your reply.
Global Customer Service phone numbers -
https://support.microsoft.com/help/c0389ade-5640-e588-8b0e-28de8afeb3f2
If you are still having issues, contact Microsoft chat support using the link below:
https://support.microsoft.com/contactus/
- Get Home Support.
- Tell your problem so that the virtual agent can get you the right help and support.
- If the self-help articles did not help, get additional support -Contact Support.
- Again, select your product and get connected to a live agent in the browser.
I hope this information helps. If you have any questions, please let me know and I will be happy to assist you further.
Best regards,
Gunasekar N
Hello Dunja G! I am Gunasekar and I will be happy to help you with your question.
Losing important emails can be quite frustrating. But you can take a few attempts to recover lost emails.
Have you checked out Outlook web Online?
- Sign in to Outlook Web (www.outlook.com) in a browser.
- In the left pane, select the deleted items folder.
- At the top of the message lists, select deleted items from this folder.
- Select the items you want to recover and click the Restore button.
Items you choose to recover will be returned to their original folders.
I will share some Microsoft self-help articles to recover deleted data from your Outlook account.
https://support.microsoft.com/help/c70b4a9a-caa5-4e8c-a88a-3372215af25e
Recover deleted email messages in Outlook.com
https://support.microsoft.com/help/cf06ab1b-ae0b-418c-a4d9-4e895f83ed50
If you're still having problems, it's recommended that you talk to Outlook Support -
https://go.microsoft.com/fwlink/?linkid=2090945
Select the Outlook.com Help icon in the menu bar and enter your question. If self-help doesn't solve your problem, scroll down to Still need help? and select Yes.
I hope this information helps. If you have any questions, please let me know and I will be happy to assist you further.
Best regards,
Gunasekar N
Hi everyone,
I'm hoping someone here can offer insight or advice.
I recently signed back into my old Hotmail address, which I first used around 2005. While I was surprised the account still exists, it appears to have been reset at some point. The inbox is completely blank before 2018 — but my original profile photo, phone number, and Xbox 360 gamertag are all still there, which suggests the core Microsoft Account (MSA) was never fully deleted.
I understand that Microsoft may purge inactive inbox data after two years, but given that the account was not fully closed and still retains key profile information, I’m wondering whether any emails, attachments, or OneDrive files from before 2018 might still exist somewhere — even in archived form.
Many of those old messages contain personal memories, photos, and files that are really important to me, and I’d be grateful for any suggestions on whether recovery might be possible — or at least confirmation that it’s definitely gone.
Thanks in advance for any help or clarification.