did you try concierge live chat on the site? Answer from maisyfig on reddit.com
Aritzia
aritzia.com › us › en › contact-us
Contact Us | Aritzia US
Let’s speed things up. Live chat or call our Concierge team. Monday through Sunday 6:00am – 9:00pm PST. December 24: 6:00am – 5:00pm PST December 25: Closed December 31: 6:00am – 5:00pm PST January 1: 7:00am – 5:00pm PST Chat is offline 1-855-ARITZIA (274-8942)
PissedConsumer
pissedconsumer.com › company › aritzia › customer-service.html
Aritzia Customer Service Phone Number (855) 274-8942, Email, Help Center
Aritzia's phone number for contacting the customer service department is 855-274-8942. This is a toll-free line for getting consumer support and assistance. If you are an international caller, please dial +1-778-331-8564.
Aritzia
aritzia.com › on › demandware.store › Sites-Aritzia_US-Site › en_US › CustomerServiceDialog-ReturnsDialogStart
Aritzia
Help! I need some styling advice. Our Stylists are at your service. Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) 1-778-655-8942 or email us.
Aritzia
aritzia.com › us › en › aritzia › text-messaging-terms
Aritzia US
For additional help, text HELP to the short code or telephone number from which text messages are being sent, or contact Aritzia’s Customer Care at 1-855-ARITZIA (274-8942) or [email protected]. Aritzia and carriers are not liable for delayed or undelivered messages.
Reddit
reddit.com › r/aritzia › how long do i wait… customer service…
r/Aritzia on Reddit: How long do I wait… Customer service…
January 4, 2025 -
Anyone else waiting an exceptionally long time… I need to do an exchange on a final sale item… is this allowed? Or am I wasting my time on hold?
Top answer 1 of 17
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did you try concierge live chat on the site?
2 of 17
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I posted something similar just 2 days ago. I got through to a concerige 30 minutes before closing on my third day of trying. Concerige is nice and helpful, it's just the system of getting through is a bit more tricky. I'm not sure who's down voting your post cause it's a sincere question but it happened with my post as well despite all the helpful responses.
Elliott Report
elliott.org › home › aritzia customer service contacts
Aritzia Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
October 25, 2025 - Contact Aritzia customer service for your customer service needs. Reach out via phone, email, or social media.
Reddit
reddit.com › r/aritzia › spent 50 minutes online waiting for concierge only for them to end the chat while i was typing my message 🙃
r/Aritzia on Reddit: Spent 50 minutes online waiting for concierge only for them to end the chat while I was typing my message 🙃
November 24, 2024 - In order to keep things moving Aritzia has a policy where if the customer doesn’t respond in live chat within 2 minutes (every time) they will close the chat due to being inactive.
Aritzia
aritzia.com › us › en › contact-us › email-us
Email Us | Aritzia US
Sign In · Contact UsContact Us · Size GuideSize Guide · ShippingShipping · Returns & ExchangesReturns & Exchanges · Payment & SecurityPayment & Security · Order TrackingOrder Tracking ·
Aritzia
aritzia.com › us › en › aritzia › about-aritzia › accessible-service-policy
Accessible Client Service Policy | Aritzia US
We welcome any feedback on our merchandise, facilities and services from people with disabilities. Please provide your comments to Customer Care in any of the following ways: ... We will consider your comments carefully. Where appropriate, Aritzia will respond directly to the customer within a reasonable period of time. Complaints will be addressed pursuant to Aritzia’s regular Customer Care procedures. Note: Copies of documents required under the Accessibility for Ontarians with Disabilities Act, 2005 are available upon request.
Aritzia
aritzia.com › us › en › aritzia › at-your-service
At Your Service | Aritzia US
Join Aritzia's Mailing List · Insider info on sales, new arrivals and more good stuff
Aritzia
aritzia.com › us › en › aritzia › corporate-hub › careers › support-office
Support Office | Aritzia US
Join Aritzia's Mailing List · Insider info on sales, new arrivals and more good stuff
Aritzia
aritzia.com › en › aritzia › corporate-hub › corporate-landing
Aritzia CA
Join Aritzia's Mailing List · Insider info on sales, new arrivals and more good stuff
TikTok
tiktok.com › discover › aritzia-customer-service-call
Aritzia Customer Service Call | TikTok
1 month ago - 4.1M posts. Discover videos related to Aritzia Customer Service Call on TikTok. See more videos about Aritzia Customer Service, Customer Service Call, Aritzia Casting Call, Aritzia Service Advisor, Aritzia Repair Service, Aritzia Pr Package.
Reddit
reddit.com › r/aritzia › customer service response time
r/Aritzia on Reddit: Customer service response time
February 10, 2024 -
Is it normal for Aritzia customer service to take 5+ days to respond to emails? I received a pair of sweat fleece sweatpants with stitching coming undone, so I reached out to customer service about an exchange on 12/10. They didn’t respond until 12/16, and I replied right away with the requested photos of the item. Since then, I haven’t heard back. I know it’s the holiday season, but this seems like an incredibly slow turn around time for an exchange?
Reddit
reddit.com › r/aritzia › i’ve been calling the aritzia customer service number for 57 minutes and they still didn’t respond. what should i do?
r/Aritzia on Reddit: I’ve been calling the Aritzia customer service number for 57 minutes and they still didn’t respond. What should I do?
November 4, 2025 - Please contact the moderators of this subreddit if you have any questions or concerns. ... You guys see the posts every day about the wait times, proceed to call and then feel the need to write your own post. What is wrong with you all, truly. You can see they’re backed up and you’re not gonna get through but insist on doing it. Like what did you think would happen ... These same people keep calling the nearest Aritzia store to them and get upset at store employees for not being able to fix issues with an online order they placed.
Reddit
reddit.com › r/aritzia › are aritzia customer service people good?
r/Aritzia on Reddit: Are aritzia customer service people good?
March 5, 2021 -
My TNA boyfriend hoodies zippers have broken (both), and the email service people have been so unhelpful and are refusing to help me and told me to go in store. I’m so annoyed with this because I’m super busy and don’t have time to go in store and I don’t want to be embarrassed by the employees. What’s your advice?
Trustpilot
ca.trustpilot.com › home › shopping & fashion › clothing & underwear › clothing store › aritzia reviews
Aritzia Reviews | Read Customer Service Reviews of www.aritzia.ca
2 days ago - There is absolutely no way to get service from them I needed an exchange on my order but regardless of how many emails, phone calls or online chat attempts I could never get one single answer If a brand wants to position themselves just by selling nice items, that are expensive the bare minimum they need to do is to be able to complete the experience with decent customer service ... Terrible service .., terrible company they know how to take your money but don’t stand behind one word ... I had a disappointing experience with Aritzia .
Reddit
reddit.com › r › Aritzia › comments › yw5we9 › aritzias_customer_service_is_abysmal_aita
Aritzia's customer service is abysmal. AITA?
January 27, 2022 - IMMEDIATELY after that happened I messaged concierge to cancel my order. In which she mentioned we’re past the window to cancel. I thought it was weird because I literally texted them immediately after the order went through.
Better Business Bureau
bbb.org › ca › bc › vancouver › profile › clothing › aritzia-lp-0037-1241970
Aritzia LP | BBB Business Profile | Better Business Bureau
I went outside and found nothing, I waited a few hours and still nothing." ... Read full review · "Very disappointed with Aritzia customer service Made a purchase for three items June 11, 2025 with a total of >$300 paid with a gift card and credit card I received a notification it would be delivered June 12.
Reddit
reddit.com › r/aritzia › reminder to contact concierge about exchanges/refunds even if it’s final sale!
r/Aritzia on Reddit: reminder to contact concierge about exchanges/refunds even if it’s final sale!
November 21, 2023 -
we’ve all done it—whether it’s impulse purchases or we’re just tempted by the 50% markdowns despite never trying on the item. final sale is final sale right?
…not always the case. if your items truly do not work out for you for any reason (defects, color not as expected/not flattering, quality isn’t up to standard, sizing, etc.) make sure to reach out to concierge anyways to see if it is possible to get a refund, store credit, or do an exchange. and do not be afraid to contact them via different methods like online chat and by phone.
each concierge employee will give different answers so it really doesn’t hurt to reach out again if you don’t get a good result the first time AS LONG AS YOU’RE KIND ABOUT IT! i think that’s the most important part that’ll get you some more wiggle room. it’s not guaranteed to work, but try your luck especially since you’re spending your hard earned money here!
feel free to drop your concierge experiences below regarding final sale items in case it may help someone else :)
Top answer 1 of 5
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I have personally found reaching out online gives me a higher chance of getting some kind of sympathy in general for returns/exchanges than going straight to an Aritzia store. Customer service in-store is already mostly a miss even when buying stuff, imagine returns/exchanges inquiries 😵💫
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I just yesterday had a bad experience with concierge in requesting an exception just to exchange for a smaller size as the recommended size was enormous. She basically lectured me on having gotten two previous exceptions (over years- I purchase a lot from Aritzia and rarely do this and only for good reason not because I don’t like the item). I then told her how disappointed I was that Aritzia would treat a long-standing customer this way (like 20 plus years of it being the main place I spend money on clothes). She did eventually grant an exception but only when I called her out on her crappy treatment. I don’t necessarily blame the customer support but more Aritzia bullshit return policies that are totally out of line with the market. They have been able to coast with their dumb policies for so long and I think people are getting fed up. They are going to lose more business if they don’t get their act together. And you can’t survive just on TikTok trends FFS.