I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

1. Go to “My EBay”

2. Go to “Help”

3. Click on any of the popular articles that give you the advice 4)Scroll to the very bottom of the page, you should see “need more help”

4. there you should be able to chat with an assistant, when the assistant gives you the options, click “contact an agent”

5. If you want to have them call you instead, do steps 1-4 and at the “need more help page”, click “more options for you”. There there should be an option saying “have us call you”

I did both of these today to resolve an issue. Chat and call is working, just hard to find.