I accidentally ordered the same halloween costume twice. I emailed customer service right away and told them and asked for an order cancellation. Do you think they will do it?
Videos
I ordered like 12 items from fashion nova on Feb 1 for a vacation I’m going on this Thursday. I realized it probably wouldn’t get here on time and emailed them asking if I placed the exact same order with next day shipping I could return the first one when it got to me (had a bunch of final sale items). They said there was nothing they could do and I was like well whatever. Then I got an email saying they got my return and sent me all the money back as in store credit? Even though I still haven’t received the package and it had already shipped. Is it even possible for them to return an order themselves when it’s already been shipped? The shipping company says it’s still on the way too, I’m in Canada
I just placed an order about an hour ago and was supposed to pay with After pay installments but it went through as one payment. How can I cancel the order so I can reorder with After pay? Is there no customer service contact?
i ordered something for my girlfriend but got her address messed up, it was just confusing because it’s being sent to a dorm but anyways, online it now says they don’t accept cancellations and can’t change shipping addresses. but don’t worry! the solution is that you can just return it! but wait! the item doesn’t qualify for being returned. i ordered this 3 hours ago and now i’m out $70. the address i put doesn’t even exist. any advice?
Paid $30 for one day shipping yesterday before the 3pm ET cut off and my package says it’ll be diverted on Friday lol wtf?? How do i get my money back. Customer service Keeps sending the same generic email.
I received and order around a week after ordering it for $85 and nothing fit properly. Is there a way to return them and get a refund instead of store credit? Will I have to dispute them ? I paid through PayPal
I ordered a few outfits in mid-January for a vacation coming up soon. It took them almost a month to show they were shipped, then I received the notice that the delivery was completed on Feb 16. Well, it's Feb 21 and they still haven't been received. Not stolen because I have a camera and no delivery was made. I contacted them and they basically said they couldn't do anything about it. Looks like I'm out $100 with no recourse. Never again.
You definitely should dispute the charge with your bank. I hate that stuff like this keeps happing to people.
If you submit all evidence (camera footage, emails, lack of courier response etc) the BBB they will get Fashion Nova to refund you within days. If they still don’t refund you which is unlikely because it seems the only reason these people are still in business is because they comply with BBB you can dispute charges and will win
Yesterday, I planned on returning 2 fashion nova items, the problem is that i will pay really to much to send back the items (i live in switzerland), and also my bad, but i finally really badly want to keep an item that i really ike (actually i've worn this pant once).
Ive contacted them but they've answerd it's impossible to cancel a return. I will lost a lot of money if i do that... Do you have any idea of what i should do or say to them?
You already prepaid for the return label? They definitely will not be refunding you.
Have you already shipped it or paid for the label? If so you've messed up and should never shop online again if you have to pay for returns, especially if they're expensive, unless you know that without a doubt you'll be wanting to keep it, unfortunately this may be a costly lesson
Just a PSA - in the last couple weeks, especially w all of the black Friday and cyber Monday deals that the site had - Fashion Nova is mass cancelling orders. AND to make matters worse, refusing to provide refunds but instead are ‘reimbursing’ customers by giving them a gift card to their site for the amount they spent on said cancelled order.
This seems like some form of fraud to me and I’d be very cautious about ordering w them.